Tammy Osborn
Cape Coral,Florida
Summary
Motivated, self-driven professional with successful experiences in complex, fast-paced and detail-oriented environments. Strong track record of collaboration with external clients and internal teams to deliver superior results. Apply unique approaches to provide superior work products on time, with a high degree of accuracy.
Professional with solid experience in customer service, prepared to excel in this senior role. Proven ability to resolve issues efficiently and enhance customer satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in conflict resolution, communication, and process improvement while maintaining high standards. Reliable and results-driven, consistently supporting team success and client happiness.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Specialist
Sammon’s Financial
08.2022 - Current
- Provide a high standard of front-line customer service while excelling in call standards.
- Provide support to agents, policy owners, third parties and others in verbal and written communication regarding policy values, features, benefits and coverage.
- Identify, communicate and proactively work to solve problems or issues to avoid escalation.
- Consult and coordinate with other applicable departments to ensure top notch service and efficiently streamline servicing.
- Maintain multiple job functions while staying flexible to high volume times and display exemplary customer services skills.
- Contribute to and engage in projects and in teams that serve as implementations to the department and organization while continuing to exceed all performance goals.
- Train, mentor and coach team members and new hires with a sense of professionalism, leadership and company values.
Curative Specialist
Cross Keys Abstract and Assurance
07.2021 - 06.2022
- Served as a title and closing documentation expert during one of the highest volume periods within the mortgage industry history.
- Reviewed and wrote title documentation, maintaining an average pipeline of 70 files.
- Provided key revisions as required and used strong attention to detail to recognize discrepancies within the commitment and always maintained a high level of discretion and client privacy.
- Prepared detailed and accurate final documentation that met all legal criteria required by both the firm and various States.
- Maintained clear and professional communication with business partners including attorneys, vendors, peers and clients to ensure a timely and accurate transaction closure.
- Contributed to the company receiving the 2022 Administrative Profession's Award. This highest honor recognition is based on results, work ethic, professionalism and the highest integrity.
Closer/Underwriter
Freedom Mortgage
07.2020 - 04.2021
- Analyzed mortgage applications and evaluated financial risks.
- Determined appropriate application eligibility and utilized criteria methodology within industry standards and rules.
- Prepared and executed flawless closing documents packages under the highest level of privacy.
- Connected with all levels of the organization utilizing clear communication and a strong knowledge base.
General Merchandise Associate
Giant Food Stores, Inc.
11.2006 - 07.2020
- Received merchandise and verified against daily inventory reports at a leading regional grocery store chain.
- Conducted inventory procedures based on company guidelines and performed quality assurance checks and regulated price adjustments.
- Ensured consistency and flow of the General Merchandise department to provide optimal guest experience.
Administrative Assistant
Harborview Contractors
04.2004 - 10.2004
- Developed and present bids to the company CEO for commercial construction of churches and cathedrals
- Investigated business development proposals and applied to plan bids while maintaining compliance with both state and municipal guidelines.
- This firm is no longer in business
Education
High School Diploma -
East High School
Des Moines, IACollege Courses - business-related courses
Skills
Motivated
Detailed
Professional
Great Work Ethic
Certification
Tier One and Tier 2 training, Mentoring, Correspondences, Escalations, Claims, Tax Team 2024 & 2025
Professional and Community Development
- Strong Skillset:
- Professional: Extensive experience in Operations and Customer Service, strong communication skills
- Technology: Microsoft Office suite of products
- Active Community Engagement:
- Nazareth High School Swim Team Parent Booster Club, Treasurer 2016-2019
- Led fundraising and administrative efforts for a successful High School Swim program
- Led record breaking Book Fair - Aurora Elementary School, Fundraising Chair 2009
Timeline
Sr. Customer Service Specialist
Sammon’s Financial
08.2022 - Current
Curative Specialist
Cross Keys Abstract and Assurance
07.2021 - 06.2022
Closer/Underwriter
Freedom Mortgage
07.2020 - 04.2021
General Merchandise Associate
Giant Food Stores, Inc.
11.2006 - 07.2020
Administrative Assistant
Harborview Contractors
04.2004 - 10.2004
College Courses - business-related courses
High School Diploma -
East High School