Tammy Outland

This role entails handling primarily inbound calls from various marketing campaigns. Agents are responsible for conducting needs-based consultations with customers selling Final Expense Life Insurance and identifying opportunities for ancillary cross-sales.

Answering questions about life insurance policies, reviewing coverage. For Medicare side receiving inbound calls about medicare advantage and medicare supplement plans, answering questions about said plans, resolving issues or concerns, going over plan coverage.

• Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

• This role involves elements to sell and service insurance products for a wide range of customers. Develop leads, schedule appointments and identify customer needs. Use customer-focused, needs-based review process to educate customers about insurance.
• Establish client relationships and follow up with customers, as needed. Work with the principal to establish and meet marketing goals. Provide prompt, accurate, friendly service by responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status.
• Aid other producers by running quotes, collecting paperwork, filing and answering customer questions as needed.

Contact previously authorized study participants who agreed to phone interview to discuss their health during the search period. Informing willing participants of research rights and discussion of questions and data involving their health study group.

Completing health study interview over the phone and logging into secure and confidential health data .spreadsheet application. Recognizing study participants in distress due to the personal nature of questions so contact therapists are to contact them. Maintaining required level of health study interviews every week and required productivity.

Completing survey reward form if participant decides to give contact information. Completing certification of research techniques and rules of engagement. Making sure all data from health study participants is true and accurate under law decrees to be submitted to various government and secular businesses, including CDC.

• Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution

• Answering inbound calls to assist customers with scheduling conferences and managing/updating user information. Answering inbound phone calls from customers requesting to get into their audio conferences. Answering help requests from end-users at their audio conference
• Trouble-shooting audio issues. Submitting system reports in reference to conference status, such as clearing idle lines, checking for unauthorized usage, checking systems for capacity issues. Helping customers with various web products, such as how to use and manage web products with their conferencing service, downloading, and uploading, web conference elements: plug-ins, presentations, and demos. Trouble-shooting system or server issues with web products.
• Submitting detailed ticket or escalation memos to vendors, and engineers, involving various tiers of web support. Answering inbound calls from video conferencing department to connect “feed lines” for clear video connection. Training new agents with various audio and web processes.

• Making outbound calls to prospective customers offering Verizon landline service. Once given proper consent, processing orders thru computer and submitting customer's information to third party verification as per PUC and FCC regulations. Maintaining required quota for sales per hour and per day. Logging reports for team's total sales. Assisting managers with “one-bill” and “DSL” order reports. Communicating with designated departments such as “traffic” department via handset about representative's breaks, and lunches. Submitting representatives' concerns to supervisor of the assigned team.
• Resolved conflicts professionally and efficiently, maintaining positive customer relationships despite challenging situations
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
• Achieved monthly sales targets consistently by employing various strategies including cold calling and networking