Tammy Owens
Fordyce,AR
Summary
Proactive RN On Call with extensive experience in patient education, emotional support, and interdisciplinary collaboration. Skilled in direct patient care, medication administration, and care plan development, ensuring optimal health outcomes. Known for strong clinical judgment, effective communication, and dedication to improving patient wellbeing.
Experienced with patient care, clinical assessments, and medical documentation. Utilizes strong interpersonal skills to foster patient trust and enhance care delivery. Track record of maintaining accurate health records and implementing effective care strategies.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Patient-oriented Nurse with 25 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Case Management, Utilization Review and Hospice specialty.
Overview
24
24
years of professional experience
Work History
RN On Call
Hospice Home Care
02.2018 - Current
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Case Manager
Jefferson Regional Medical Center
09.2016 - 02.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
RN Case Manager
Arkansas Hospice
07.2012 - 07.2016
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
Assistant Director of Nursing
Greenhouse Cottages of Southern Hills
10.2008 - 08.2011
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Planned and assigned workload to [Number]-person nursing staff to direct patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Utilization Review Director, LPN
Millcreek of Arkansas
01.2001 - 07.2005
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Applied Science - Registered Nursing
South Arkansas Community College
El Dorado, AR12-2008
No Degree - Licensed Practical Nursing
SAU Tech
East Camden, AR 06-1999
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Cultural competence
- Direct Patient Care
- Patient Assessment
- Team Coordination
- Patient education and counseling
- Medication Administration
- Strong Clinical Judgment
- Care Plan Development
- Case Management
- High level of autonomy
- Complex Problem-Solving
- Wound Care
- Emotional awareness
- Family Education
- Chronic Disease Management
- Acute care expertise
- Hospice Care
- Medical Records Management
- Emotional Intelligence
- Hospice and palliative care
Timeline
RN On Call
Hospice Home Care
02.2018 - Current
Case Manager
Jefferson Regional Medical Center
09.2016 - 02.2018
RN Case Manager
Arkansas Hospice
07.2012 - 07.2016
Assistant Director of Nursing
Greenhouse Cottages of Southern Hills
10.2008 - 08.2011
Utilization Review Director, LPN
Millcreek of Arkansas
01.2001 - 07.2005
Associate of Applied Science - Registered Nursing
South Arkansas Community College
No Degree - Licensed Practical Nursing
SAU Tech
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