Tammy Panzl
Milford,MI
Summary
IT Project Manager with over 8 years of experience in leading teams and managing complex projects. Proven track record in administrative support, employee training, and delivering exceptional customer support. Demonstrates expertise in handling confidential matters and proprietary information, while leveraging advanced proficiency in Microsoft Office and QuickBooks. Committed to driving organizational success through strategic planning and effective resource management.
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Gelardi Produce
Brighton, MI
01.2025 - Current
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Provided product shipment, logistical support, and quality control by coordinating with vendors.
- Responsible for inputting orders in QuickBooks, printing orders.
- Answered phone calls, chats and emails to provide information, resulting in effective business correspondence.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Set up new hire paperwork according to company standards.
- Detail-oriented, dependable, and able to work well both alone and with others.
- Maintain customer contact information and delivery windows for assigned accounts.
Small Business Owner / Operator
Embroidery & Screen Printing
08.2007 - Current
- Design logos for customers, provide quotes for various size jobs
- Ensure customers receive high quality apparel
- Customer support and service for any issues
- Built custom website for company
Head Age Group Coach KAW
Waterford Area Schools
04.2016 - 04.2019
- Assist the National Coach with daily workouts
- Run and oversee the age group workouts
- Attend all seasonal meets along with National level meets
- Schedule assistant coaches' hours
- Maintain the website and billing for our overall swim team
Swim Coach (Head Age Group/Assistant Boys/Head Middle School) / Aquatic Dir. Assist.
Brighton Area Schools
09.2007 - 03.2016
- Held parent meetings beginning of season, ran fundraisers for team athletics
- Worked closely with the Aquatic Director for the team needs
- Secured TYR Contract
- Maintained overall operation of 100+ member swim team and maintained Team website
- Scheduled and attended seasonal meets, USA and league
- Handled customer issues with for parents
Team Treasurer
Brighton Community Ed.
11.2005 - 01.2015
- General financial oversight of the Club team, fundraising and financial reporting
- Effectively enter invoices and bills into Quickbooks / quicken, issue receipts to parents, record all money received
- Collect dues and fee payments
- Send invoices to members for dues and fees
- Generate reports to be distributed
- Deposit monetary monies to the bank and ensure all has been recorded
Elementary School PTO Treasurer
Spencer
, MI
09.2004 - 06.2011
- Attend bi-weekly & monthly board meetings provide financial reports
- Develop the budget yearly with the board members
- Collect & Deposit fundraising monies
- Pay invoices, reimbursement, and track every transaction on either Quickbooks/Quicken/or Excel
Bookeeper /Board Treasurer
HOA
05.1999 - 06.2004
- Attend bi-weekly & monthly board meetings provide financial reports
- Develop the budget yearly with the board members
- Collect & Deposit fundraising monies
- Pay invoices, reimbursement, and track every transaction on either Quickbooks/Quicken/or Excel
- Developed the lien process for unpaid dues
- Reviewed monthly financial statements for accuracy and completeness.
Program Manager
Carlson Marketing
09.1997 - 01.2000
- Researching system errors
- Ran Weekly reports
- Attended weekly meetings and customer meetings when necessary
- Utilizing MS Office Pro, Visual Basic, Unix, SQL, Access
- Off-Site at Chrysler Proving Grounds: Test drove Large Platform vehicles for vehicle vibration
- Built an Access database for team's Engineers to track the usage of pool vehicles in/out
- Tore down CPU's and rebuild
- Attended weekly meetings
System Support Specialist
Radcliffe Systems, Inc.
08.1996 - 09.1997
- Providing on-site assistance for the overall implementations of the Global Warehouse System throughout the US, Mexico, and Canada
- Training Chrysler's Management team and hourly employees on the live system
- Supporting the users on-the-job as situations occur
- Acting as a liaison between the users and programmers to enhance the current system
- Develop/Create/Download databases for each warehouse stages
- Working with Chrysler's current operating systems and understanding daily warehouse functions
- Assisting in the management of Chrysler's on-going development of training techniques, manuals, and the computer interactive system
- Researching system errors
- Utilizing MS Office Pro, Visual Basic, Unix, SQL, Sybase, Mainframe Applications, RS6000
Vehicle Build Launch Coordinator Offsite at Ford
Rousch Industries
02.1996 - 07.1996
- Coordinated the build issues
- Controlled the PCN process Utilizing Access, AIMS
- Distributed solutions to floor supervisors
- Trained Engineers on the PCN process
- Interacted between engineers to floor supervisors and hourly employees
- Attended daily launch meetings
- Worked as a team member
Executive Assistant
Rousch Industries
03.1994 - 02.1996
- Preparing presentations, reports and proposals for members of the Executive Committee
- Coordinated job numbers, billing, sales reports utilizing MS Office Pro
- Scheduled meetings on Profs
- Personal Assistant to 3 Ford Engineers
Legal Assistant
Thelma Forrest, PLLC
Southgate, MI
12.1993 - 03.1994
- Answered phones while making appointments for appropriate attorneys.
- Summarize, type out the legal documents from the 'dictation,' gather and arrange appropriate documents, and file.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Assisted with document production and deposition preparation.
- Answered phones promptly while providing courteous customer service.
Education
Computer Science - Information Technology
University of Michigan
Dearborn, MI01.1996
Associates Degree - Graphic Design
William Ford Tech Center
Westland, MI01.1995
Skills
- QuickBooks management
- Customer support
- Website development
- Financial reporting
- Data entry
- Team leadership
- Invoice processing
- Performance evaluation
- Effective communication
- Attention to detail
- Time management
- Spreadsheet development
- Accounting support
- Leadership and supervision
- Microsoft office
- Business correspondence
- Schedule and calendar management
- Multitasking and organization
- Human resources
- Telephone reception
- Inventory management
- Customer service
Training
- Unix Fundamentals
- Coaching Training & Certification
- Certified & current USA Coach
- ASCA Level 4
- MHSAA Coach Advancement Program 1 & 2
- MISCA member
- ISCA member
- USA Stroke and Turn Intern official
- Continues her swimming education extensively
Certification
- Unix Fundamentals
References
References available upon request.
Timeline
Office Administrative Assistant
Gelardi Produce
01.2025 - Current
Head Age Group Coach KAW
Waterford Area Schools
04.2016 - 04.2019
Swim Coach (Head Age Group/Assistant Boys/Head Middle School) / Aquatic Dir. Assist.
Brighton Area Schools
09.2007 - 03.2016
Small Business Owner / Operator
Embroidery & Screen Printing
08.2007 - Current
Team Treasurer
Brighton Community Ed.
11.2005 - 01.2015
Elementary School PTO Treasurer
Spencer
09.2004 - 06.2011
Bookeeper /Board Treasurer
HOA
05.1999 - 06.2004
Program Manager
Carlson Marketing
09.1997 - 01.2000
System Support Specialist
Radcliffe Systems, Inc.
08.1996 - 09.1997
Vehicle Build Launch Coordinator Offsite at Ford
Rousch Industries
02.1996 - 07.1996
Executive Assistant
Rousch Industries
03.1994 - 02.1996
Legal Assistant
Thelma Forrest, PLLC
12.1993 - 03.1994
Computer Science - Information Technology
University of Michigan
Associates Degree - Graphic Design
William Ford Tech Center
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