Tammy Parsons
Scotts
Summary
Dynamic Medical Assistant Extern at WMED, prepared to excel in fast-paced medical environment. Provided comprehensive patient care and supported clinical operations. I have proven ability to enhance patient satisfaction through compassionate support and efficient vital sign monitoring. A reliable team player, adept at EMR/EHR systems, ensuring accurate data entry and compliance with HIPAA standards. Committed to optimizing patient care delivery.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Assistant Extern
WMED
08.2025 - Current
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment..
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained clean and safe clinic environment to prevent injuries.
- Improved patient satisfaction by providing compassionate assistance during examinations and treatments.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Maintained a hygienic environment by diligently sterilizing instruments and disposing of biohazard waste according to established protocols.
- Increased efficiency in processing lab test orders by accurately entering information into computerized systems in a timely manner.
- Demonstrated strong attention to detail when documenting patient information, ensuring accurate and complete records for use by healthcare providers.
- Conducted EKGs aiding in accurate diagnosis of cardiac conditions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
Owner/Operator
Tammy's Specialty Cakes
01.2000 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Shift Manager
Panera Bread
09.2023 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Owner
Tammy's Daycare
08.1992 - 08.2003
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Helped children learn how to complete small chores appropriate for age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Led indoor and outdoor activities to entertain and occupy children.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Supported child development milestones by implementing age-appropriate learning activities.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered medications by following strict instructions from parents.
- Planned fun outings and educational activities to keep children entertained.
Education
Medical Assistant - Healthcare
Ross Medical Education Center
Portage09-2025
High School Diploma -
Climax-Scotts High School
Climax, MI05-1988
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- BLS/CPR Certified
- Specimens collection and processing
Certification
- First Aid/CPR Certified
- BLS Certified
Timeline
Medical Assistant Extern
WMED
08.2025 - Current
Shift Manager
Panera Bread
09.2023 - 02.2025
Owner/Operator
Tammy's Specialty Cakes
01.2000 - Current
Owner
Tammy's Daycare
08.1992 - 08.2003
Medical Assistant - Healthcare
Ross Medical Education Center
High School Diploma -
Climax-Scotts High School
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