Tammy Paul
Cedar Park,TX
Summary
Dynamic and self-motivated professional recognized for a strong work ethic and commitment to understanding and fulfilling client needs. Results-oriented with a diverse background in management and customer service, consistently driving operational excellence. Dedicated to delivering exceptional customer experiences while implementing strategic improvements to enhance efficiency and effectiveness. Proven ability to foster positive relationships and contribute to team success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Exemption Specialist
Travis Central Appraisal District
08.2016 - Current
- Processing Homestead, Over65, disabled persons, and disabled Veteran exemptions in both Just Appraised and True Prodigy
- Worked Rental, Obituary, Different Mailing Address and the new HSA audit reports
Customer Service Representative
- Assisting taxpayers with customer service related issues by phone and in-person, new employee training with phone and processing applications
VIP Board of Directors Manager
Grand Pacific Resorts
05.2004 - 03.2016
- Successfully managed and serviced all inquiries/requests for 18 resorts’ Board of Directors to include, but not limited to:
- Booking their home resort use weeks and complimentary reservations
- Facilitating exchanges with 3rd party companies
- Assisting with use week rentals
- Handling reservations for accommodations, transportation, and local activities for business related travel
- Act as liaison between BOD members and corporate staff for resort-level concerns
Education and Service Solutions Manager
Grand Pacific Resorts
05.2004 - 03.2016
- Provided ongoing training for new and existing employees
- Provided face-to-face and web-hosted ownership and educational trainings for owners
- Handled escalated calls and issues for contact center agents
- Monitored and coached agents to ensure quality of work
- Responded to owner questions, concerns and complaints via phone and email in a timely, professional and customer service oriented manner
- Provided a high level of leadership support to representatives and owners.
Owner Inventory Specialist/ Reservation Agent
Grand Pacific Resorts
05.2004 - 03.2016
- Maintained owner satisfaction while confirming, changing, and or rescheduling reservations in a fast-paced environment
- Resolved customer questions, issues and complaints
- Managed international and domestic exchange requests
- Data entered 3rd party exchange inbounds
- Generated and distributed daily reports
Education
High School Diploma -
Oceanside High School
Oceanside, CASkills
- Customer relationship management
- Microsoft Office (PowerPoint, Word, Outlook and Excel)
- Outstanding communication skills with ability to effectively interface with clients, co-workers and management at all levels
- Superior customer service attitude
- Strong organizational, coordination, decision making and problem solving skills
- Extremely detailed and analytical with excellent research skills
Timeline
Exemption Specialist
Travis Central Appraisal District
08.2016 - Current
VIP Board of Directors Manager
Grand Pacific Resorts
05.2004 - 03.2016
Education and Service Solutions Manager
Grand Pacific Resorts
05.2004 - 03.2016
Owner Inventory Specialist/ Reservation Agent
Grand Pacific Resorts
05.2004 - 03.2016
High School Diploma -
Oceanside High School