Tammy Payne
Cocoa
Summary
Experienced in contract management and compliance, with a strong background in advising on contractual policies and procedures. Demonstrated ability to prepare detailed reports for senior management, ensuring all contractual obligations are met through thorough verification processes. Proven track record of effective stakeholder communication and collaboration, facilitating mutual understanding of contractual terms among involved parties. Skilled in drafting legal documents and conducting due diligence investigations, contributing to successful business operations.
Overview
29
29
years of professional experience
Work History
Contract Writer/Postmaster
United States Postal Service, USPS
District Of Columbia
11.1995 - 12.2024
- Advised management on contractual policies and procedures related to business operations.
- Ensured compliance of all contractual requirements by verifying the facts of each transaction.
- Prepared reports summarizing key contractual information for senior management review.
- Monitored industry trends and best practices related to contract writing.
- Drafted documents non-disclosure agreements, service level agreements.
- Performed detailed reviews of proposed changes to contracts prior to execution.
- Researched and analyzed potential clients' needs to ensure successful contract writing.
- Conducted thorough due diligence investigations on prospective partners prior to entering into a contract.
- Worked with stakeholders from both sides of a deal to ensure mutual understanding of all contractual obligations.
- Created legal contracts with accuracy, clarity, and efficiency.
- Communicated effectively with internal teams throughout the duration of a project involving multiple parties.
- Collaborated with attorneys to resolve any discrepancies in the contract language.
- Reviewed existing contracts for accuracy and completeness before signing off on them.
- Maintained a database of current contracts and associated documents.
- Provided guidance to clients on contract terms and conditions.
- Identified areas where improvements could be made in the process of drafting contracts.
- Evaluated requests for new or revised contractual arrangements before submission.
- Assisted in the hiring and training of new employees.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Prepared reports on operational activities for upper management review.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Processed payments from customers using credit cards or other payment methods.
- Provided customer service to patrons of the post office.
- Balanced cash drawers at the end of each shift.
- Maintained financial records, including budgets, expenditures, and income.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Monitored security cameras to ensure safe working environment for staff members.
- Performed daily opening and closing procedures of the post office.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Developed strategies to improve efficiency within the post office's operations.
- Processed incoming and outgoing mail according to postal regulations.
- Inspected packages for proper postage and labeling before sending out mail items.
- Organized mail sorting operations to ensure timely delivery.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Helped customers pick out post office products.
- Communicated postal laws and regulations.
- Recruited and hired personnel to add talent to team.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Coordinated retail product display, stocking and pricing.
- Resolved customer complaints quickly to promote improved service.
- Kept shifts properly staffed by creating and distributing work schedules.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Enabled employees to boost skills by conducting training programs.
- Evaluated employee performance, offering feedback on areas needing improvement.
Education
High School Diploma -
Maurice McDonough High School
Pomfret, MD09-1992
Skills
- Data analysis
- Stakeholder communication
- Customer service
- Reliability
- Relationship building
- Team building and leadership
- Professional
- Information Management
- Office administration
- Organizational skills
- Customer complaint handling
- Strategic planning
- Adaptability
- Effective communication
- Teamwork
- Policy enforcement
- Multitasking
- Customer relations
- Self motivation
- Decision-making
References
References available upon request.
Timeline
Contract Writer/Postmaster
United States Postal Service, USPS
11.1995 - 12.2024
High School Diploma -
Maurice McDonough High School