Confident Customer Service Representative possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 10+ years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints. Meaningful, rewarding work performed with Dedication and Integrity by creating a stellar customer experience.
Hi, I’m
Tammy Pealer
Summary
Overview
13
years of professional experience
Work History
Bakkt
Customer Service Call Center Supervisor
2020.03 - 2023.12 (3 years & 9 months)
Job overview
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
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- Implemented quality assurance measures, leading to an increase in first-call resolution rates and overall customer satisfaction scores.
Preserve At Legacy Park
Customer Service Leasing Professional
2015.12 - 2020.02 (4 years & 2 months)
Job overview
- Kept properties in compliance with local, state, and federal regulations.
- Performed background checks applicants.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Greeted clients, showed apartments, and prepared leases.
- Generated leads through effective online postings, prospect calls and on-site tours,, achieving a notable closing ratio of 50%
CLK Multifamily Management
Leasing Coordinator
2013.08 - 2015.12 (2 years & 4 months)
Job overview
- Distributed and followed up on tenant renewal notices.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Assisted in property acquisition
- Collected rent and tracked resident payments and information in computer system.
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
American Express Platinum Travel
Client Service Representative
2010.07 - 2013.08 (3 years & 1 month)
Job overview
- In bound call center making air, car, hotel reservations for Platinum card holders.
- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails)
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
- Strong interpersonal, communication, verbal and written skills
- Assertiveness to handle difficult conversations
- Excellent negotiation, influencing and resourcefulness skills
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
Education
Advanced Career Training, Atlanta, GA
from Travel Management
09.1992
University Overview
Southern Illinois University Carbondale Carbondale, IL
from Communications
12.1979
University Overview
Skills
- Call Center Leadership
- Empathy
- Teamwork
- Problem solving
- Communication
- Organization
- Adaptability
- Effective Time Management
- Emotional Intelligence
- Dependability
- Conflict Resolution
- Work Ethic
- Creativity
- Dependability
- Policy Enforcement
- Feedback Delivery
Timeline
Customer Service Call Center Supervisor
Bakkt
2020.03 - 2023.12 (3 years & 9 months)
Customer Service Leasing Professional
Preserve At Legacy Park
2015.12 - 2020.02 (4 years & 2 months)
Leasing Coordinator
CLK Multifamily Management
2013.08 - 2015.12 (2 years & 4 months)
Client Service Representative
American Express Platinum Travel
2010.07 - 2013.08 (3 years & 1 month)
Advanced Career Training,
from Travel Management
Southern Illinois University Carbondale
from Communications
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