Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Tamara Pence

Tamara Pence

Patient Care Coordinator and Marketing Director
Valrico,FL

Summary

Experienced professional focused on meeting or exceeding objectives seeking Patient Care Technician position. Offers training and knowledge of industry best practices. Recognized for compassionate and professional patient care. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings.

Overview

15
15
years of professional experience

Work History

Patient Care Assistant MBU

Lakeland Regional Health Medical Center
Lakeland, FL
01.2022 - Current
  • Worked with patients to understand needs and provide excellent service
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Owner

Tammy Pence Photography
Overland Park, KS
03.2010 - 06.2019
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Performed advanced computer processing of images for clients.
  • Selected and set up appropriate props, backdrops and lighting.
  • Planned and prepared for all on-location and studio shoots.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Defined and recommended detailed solutions to capture images.

Customer Service Representative

GE Capital Credit Services
Shawnee, Kansas
05.1990 - 08.1995
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

High School Diploma -

Shawnee Mission Northwest High School
Shawnee Mission, KS
05.1987

Skills

  • Emotional and Social Support
  • Output Monitoring and Reporting
  • Activities of Daily Living (ADL) Support
  • Vital Signs Collection
  • Fluid Measurement
  • Patient Safety
  • Isolation Precautions
  • Quality Patient Care
  • Empathy and Compassionate Care
  • Patient Rapport
  • Blood Sugar Monitoring
  • Basic Life Support
  • Pediatrics

Accomplishments

  • Promoted to Gold Card Customer Care Representative based on excellent customer relations skills and feedback from clients.
  • Awarded the "Best of The Knot Weddings" 2017 and 2018 which is the top 10% nationwide based on customer reviews.

Timeline

Patient Care Assistant MBU

Lakeland Regional Health Medical Center
01.2022 - Current

Owner

Tammy Pence Photography
03.2010 - 06.2019

Customer Service Representative

GE Capital Credit Services
05.1990 - 08.1995

High School Diploma -

Shawnee Mission Northwest High School

Similar Profiles

CREATE PROFILE
Tamara PencePatient Care Coordinator and Marketing Director
Built at MyPerfectResume.com