Summary
Overview
Work History
Education
Skills
Timeline

Tammy Persinger

Longview,Texas

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

RELIABLE MANAGEMENT
Longview, TX
06.2021 - Current
  • Answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Communicated effectively with owners, residents, and on-site associates.

Lead Leasing Consultant

Regency Park Apartments
Longview, TX
06.2018 - 11.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Communicated effectively with owners, residents, and on-site associates.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.

Guest Relations Associate

The Hampton Inn & Suites
Ft. Walton Beach, FL
05.2016 - 04.2018
  • Engaged guests through upbeat conversation and personalized service.
  • Distributed promotional items and coordinated special guest engagement events.
  • Anticipated and attentively handled guest needs or concerns.
  • Advised guests about on-property and off-site amenities best suiting needs.
  • Logged guest interactions via email, phone and in-person in computer system.
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Managed check-in and check-out procedures for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Assisted guests with variety of services and local attraction information.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival by providing warm welcome.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Responded to guest inquiries to maximize guest satisfaction.

Education

Kilgore College, Kilgore, TX
05.2001 -

High School Diploma -

Cleburne High School, Cleburne, TX
05.2001 -

Skills

Prospecting assistance

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Timeline

Leasing Consultant - RELIABLE MANAGEMENT
06.2021 - Current
Lead Leasing Consultant - Regency Park Apartments
06.2018 - 11.2020
Guest Relations Associate - The Hampton Inn & Suites
05.2016 - 04.2018
Kilgore College - ,
05.2001 -
Cleburne High School - High School Diploma,
05.2001 -

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Tammy Persinger