Tammy Persinger
Longview,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
RELIABLE MANAGEMENT
Longview, TX
06.2021 - Current
- Answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Communicated effectively with owners, residents, and on-site associates.
Lead Leasing Consultant
Regency Park Apartments
Longview, TX
06.2018 - 11.2020
- Greeted clients, showed apartments, and prepared leases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Registered clients on database to enable tracking history and maintain updated records.
- Communicated effectively with owners, residents, and on-site associates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
Guest Relations Associate
The Hampton Inn & Suites
Ft. Walton Beach, FL
05.2016 - 04.2018
- Engaged guests through upbeat conversation and personalized service.
- Distributed promotional items and coordinated special guest engagement events.
- Anticipated and attentively handled guest needs or concerns.
- Advised guests about on-property and off-site amenities best suiting needs.
- Logged guest interactions via email, phone and in-person in computer system.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
Education
05.2001 -
High School Diploma -
05.2001 -
Skills
Prospecting assistance
Property tours and inspections
Business processes and procedures
Lease oversight
Application verification
Administrative support
Telephone and email etiquette
Lease writing
Timeline
Leasing Consultant - RELIABLE MANAGEMENT
06.2021 - Current
Lead Leasing Consultant - Regency Park Apartments
06.2018 - 11.2020
Guest Relations Associate - The Hampton Inn & Suites
05.2016 - 04.2018
Kilgore College - ,
05.2001 -
Cleburne High School - High School Diploma,
05.2001 -