Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Phillips

Crosby,TX

Summary

Proven Branch Manager with a track record of enhancing customer satisfaction and boosting revenue growth at Star Loans of Texas. Expert in operations management and customer service, demonstrated through strategic marketing campaigns and effective team coaching. Achieved significant improvements in client relationships and operational efficiency, showcasing an excellent work ethic and attention to detail.

Overview

18
18
years of professional experience

Work History

Branch Manager

Star Loans of Texas
11.2012 - Current
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Complied with regulatory guidelines and requirements.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Examined customer loan applications for loan approvals and denials.
  • Consulted customers to boost product sales and services.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.

Customer Service Manager

Walmart
10.2006 - 02.2014
  • Established team priorities, maintained schedules and monitored performance.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Accounting/ Record Keeping

New Caney High School
New Caney, TX
05.2002

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to Detail
  • Coaching and Mentoring
  • Client Relationship Management
  • Verbal/written communication
  • Employee Development
  • Staff Management
  • Operations Management
  • Decision-Making
  • Cash Handling
  • Staff Development
  • Interviewing and Hiring
  • Goals and performance
  • Documentation
  • Friendly
  • Approachable
  • Loan Documentation
  • Marketing
  • Shift Scheduling
  • Event Planning

Timeline

Branch Manager

Star Loans of Texas
11.2012 - Current

Customer Service Manager

Walmart
10.2006 - 02.2014

Accounting/ Record Keeping

New Caney High School

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Tammy Phillips