Open To Work
Tammy Piburn
Business Office Management
Marshfield,MO
Summary
Dynamic Business Office Manager with extensive experience at The Gardens Springfield, excelling in patient admissions and billing management. Proven track record in team leadership and financial reconciliation, enhancing operational efficiency. Skilled in Medicaid applications and conflict resolution, fostering strong relationships with families and ensuring seamless processes.
Overview
29
29
years of professional experience
Work History
Business Office Manager
The Gardens Springfield
Springfield, , MT
06.2025 - Current
- Coordinated orientations and onboarding for new hires, ensuring smooth integration into company culture. Managed a team of 5 receptionists across 2 buildings.
- Managed daily operations of business office for senior living community.
- Oversaw financial transactions and maintained accurate records for residents.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Maintained employee records, including payroll, vacation time and benefits information.
Business Office Manager
Birch Pointe Health & Rehab
01.2023 - 01.2025
- Coordinated admissions and discharges, assisted families with Medicaid applications, verified financials, obtained pre-authorizations, and submitted weekly updates to insurances to ensure continued stays. Administered Resident Trust Funds, addressed past-due accounts, and reconciled accounts to maintain financial accuracy.
- Managed daily operations of business office for senior living community.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Ordered supplies when necessary to keep the office running smoothly.
Business Office Manger
Marshfield Care Center
Marshfield, MO
01.2018 - 01.2021
- Coordinated admissions and discharges of residents, ensuring smooth transitions and providing guidance to families on Medicaid applications.
- Managed day-to-day operations of business office functions.
- Oversaw billing and collections processes for patient accounts.
- Maintained employee records, including payroll, vacation time and benefits information.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Reviewed invoices for accuracy to identify cost savings.
Accounts Receivable Specialist
Vidacare
01.2006 - 01.2014
- Posted payments and processed collections, ensuring timely updates to accounts receivable.
- Reviewed and reconciled accounts to ensure accuracy of records.
- Communicated with clients regarding outstanding balances and payment options.
- Collaborated with the finance team to resolve billing discrepancies.
- Assisted in the development of streamlined account receivable processes.
- Trained new staff on accounts receivable procedures and software systems.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
Accounts Receivable Supervisor
Qwest Communications
01.1997 - 01.2006
- Managed lockbox reporting and payment posting, performed account reconciliations, and approved customer refunds. Negotiated payment arrangements with delinquent customers while preserving business relationships. Set ambitious goals and established clear plans to enhance payment processing operations. Oversaw team of accounting professionals in managing incoming payments, maintaining a 24-hour turnaround time for posting with 99.3% accuracy.
- Analyzed aging reports to identify overdue accounts and initiate follow-up actions.
- Identified past due accounts and contacted account holders to arrange payment.
- Analyzed financial data and generated reports for management review.
- Conducted regular reconciliation activities on customer accounts to verify accuracy of balances.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
Education
High School -
JACKSONVILLE HIGH SCHOOL
North Carolina06-1985
Associate of Business Administration -
Drury University
Springfield, MOSkills
- Patient admissions
- Billing management
- Team leadership
- Conflict resolution
- Attention to detail
- Financial reconciliation
- Payroll administration
- Medicaid applications
- Customer service
- Staff training
- Payroll processing
- Time management
- Staff training and development
- Business operations management
- Credit and collections
- Human resources management
- Staff scheduling
- Decision-making
- Employee evaluation
- New hire orientation
- Office management
- Account reconciliation
- Human resources
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $0/yrTimeline
Business Office Manager
The Gardens Springfield
06.2025 - Current
Business Office Manager
Birch Pointe Health & Rehab
01.2023 - 01.2025
Business Office Manger
Marshfield Care Center
01.2018 - 01.2021
Accounts Receivable Specialist
Vidacare
01.2006 - 01.2014
Accounts Receivable Supervisor
Qwest Communications
01.1997 - 01.2006
High School -
JACKSONVILLE HIGH SCHOOL
Associate of Business Administration -
Drury University