Tammy Picken
Phoenix,AZ
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
House Cleaning
Maid For You Cleaning Service
Phoenix , AZ
05.2019 - 12.2023
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Laundered sheets and other bedding, made beds and fluffed pillows.
Senior Mortgage Loan Processor
Carnegie 1st
Scottsdale , AZ
01.2020 - 12.2022
- Participated in training sessions designed to keep abreast of changing industry regulations and standards.
- Performed quality control reviews on final documents prior to closing.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Processed loan modification requests from borrowers in accordance with government guidelines.
- Maintained strict confidentiality of customer data in accordance with applicable laws.
- Contacted outside sources, references and vendors to verify client financial information.
- Provided guidance to Loan Officers on complex loan products or processes.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios and other lending criteria.
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Created and completed loan submission packages.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed conditions sent from underwriting departments.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Worked with third-party vendors to address and clear loan closing requirements.
- Scanned and uploaded loan and related documents into system.
- Prepared and delivered loan documents to title and escrow teams.
- Prepared and typed loan applications, closing documents or legal documents using computers.
Consulting and Spiritual Guidence
TamTech400
Paradise Valley , AZ
11.1990 - 06.2019
- Developed programs for at-risk students that focused on academic achievement, behavior management, social skills development and self-advocacy.
- Implemented evidence-based programs that addressed areas such as drug abuse prevention or mental health awareness.
- Facilitated small group guidance activities designed to address topics such as bullying prevention, peer pressure and study skills.
- Provided crisis intervention services when needed including mediation between parties involved in conflicts or disputes.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Education
Bachelor of Science - Computer Science - Business Applications
ITT Technical Institute
Phoenix, AZ06-1999
High School Diploma -
Morenci High School
Morenci, AZ05-1980
Skills
- Household Management
- Steam Cleaning
- Linen Care
- Surface Sanitation
- Cleaning and Sanitization
- Window Cleaning
- Laundry Cleaning
- Safe Cleaning With Chemicals
- Housekeeping
- Customer Service
- Waste Disposal
- Furniture Dusting
Timeline
Senior Mortgage Loan Processor
Carnegie 1st
01.2020 - 12.2022
House Cleaning
Maid For You Cleaning Service
05.2019 - 12.2023
Consulting and Spiritual Guidence
TamTech400
11.1990 - 06.2019
Bachelor of Science - Computer Science - Business Applications
ITT Technical Institute
High School Diploma -
Morenci High School
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