Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Tammy Pinto

Administrative Assistant
Lantana,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

3
3
years of post-secondary education
13
13
years of professional experience

Work History

Administrative Assistant

U.S. Water Services Corporation
New Port Richey, FL
08.2018 - Current
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Processed invoices and expenses using QuickBooks and Business Central to facilitate on-time payment.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Business Central, including invoicing and accounts payable.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed payroll data entry and processing for [67] employees to comply with predetermined company guidelines.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce proposals and financial reports documents.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Quickbooks and Paycom.

Administrative Assistant

IWD Windows & Doors
Oakland Park, FL
11.2016 - 07.2018
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Administrative Assistant to Utility Director

City Of West Palm Beach
West Palm Beach, FL
05.2013 - 10.2016
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created PowerPoint presentations for business development purposes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Organized and updated schedules for more than 3 executives and (5) ECR Board members.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Handled all scheduling ECR Board meetings calendar and prepared meeting agenda and materials.
  • Seamlessly interacted with Safety Coordinator to plan and complete special projects for City's Safety Team.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Completed accurate daily report documents, memos and invoices.
  • Assisted with meetings and presentations within company.
  • Managed employee exit interviews and paperwork.
  • Provided onboarding and training for new support staff.
  • Handled client correspondence and tracked records to foster office efficiency.

Utility Billing Clerk

City Of West Palm Beach
West Palm Beach, FL
10.2008 - 05.2013
  • Executed billing tasks and recorded information in company databases.
  • Completed and processed average of 60 work orders daily.
  • Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
  • Prepared and processed service forms to start and stop utility services.
  • Processed customer billing invoices and payments daily for monthly billing cycle.
  • Investigated accounts in negative standing and transferred account holder information to collections department.
  • Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
  • Answered phones, faxes and emails regarding official city utility services.
  • Completed and updated residential and commercial utility records for district customers.
  • Prepared work order requests for new service, outages and maintenance actions.
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into CC&B & Peoplesoft system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings.
  • Monitored collection data to collect in past-due bills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.

Education

Associate of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL
08.1997 - 05.2000

Skills

    Bookkeeping

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Timeline

Administrative Assistant

U.S. Water Services Corporation
08.2018 - Current

Administrative Assistant

IWD Windows & Doors
11.2016 - 07.2018

Administrative Assistant to Utility Director

City Of West Palm Beach
05.2013 - 10.2016

Utility Billing Clerk

City Of West Palm Beach
10.2008 - 05.2013

Associate of Arts - Business Administration And Management

Palm Beach State College
08.1997 - 05.2000

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