Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Hobbies and Interests
Timeline
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Tammy Porter

Pascagoula,United States

Summary

I am a highly motivated employee with the desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and can quickly master new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Foundever
Fargo, ND
09.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Deli worker

Jerry Lee's Grocery
Pascagoula, MS
01.2022 - 03.2023
  • I was responsible for setting up the salad bar.
  • Followed food safety guidelines when preparing sandwiches, salads and other deli items.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.
  • Weighed, packaged and priced various meats, cheeses, fruits and vegetables for sale in the deli case.
  • Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions.
  • Monitored expiration dates of products to ensure quality control standards were met.
  • Restocked shelves with freshly prepared foods during peak hours.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Acquired new skills to support team and further accommodate customer needs.
  • Documented and entered special orders for event catering and party trays.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Directed patrons to restrooms and other amenities within facility.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • I was responsible for managing my time wisely and being self-efficient.
  • Maintained a clean, neat and well-stocked deli area.

Rural Carrier U.S.P.S.

United States Postal Service, USPS
Burlington, WA
07.2004 - 03.2021
  • Inspected mail for proper postage and addressed, sorting into delivery sequence.
  • Ensured packages were delivered to the correct address in a timely manner.
  • Conducted daily vehicle inspections of assigned vehicle.
  • Maintained accurate records of deliveries, pickups and undeliverable mail.
  • Provided customer service by answering questions about postal services.
  • Operated scanner to track shipments and record delivery information.
  • Delivered packages using company-provided vehicles or public transportation.
  • Collected payments for COD items, money orders and other postal products.
  • Assisted customers with package pickup, forwarding and return services.
  • Loaded parcels onto truck in a safe and efficient manner prior to departure from post office facility.
  • Checked all outgoing mail pieces for accuracy before loading onto truck for delivery.
  • Performed special tasks such as collecting signatures on registered letters or delivering Certified Mail notices.
  • Responded quickly to emergency situations such as accidents along the route or customer complaints.
  • Adhered to safety protocols while operating company-owned vehicles during route runs.
  • Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
  • Took outgoing mail from customers by hand and obtained letters from boxes.
  • Greeted customers with pleasant attitude and offered assistance with mail-related issues.
  • Delivered mail to residences and commercial customers outside of city limits along established postal route.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Followed strict package safety standards to protect customers and team members.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Handled missing postage and returned mail for route customers.
  • Distributed parcels and letters across 55-mile daily route of homes and businesses.
  • Drove LLV vehicle and delivered mail to rural locations.

  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Maintained accurate records of deliveries.
  • Scanned labels on letters or parcels to confirm receipt.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Recorded address changes to redirect mail for residences or businesses.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Cleaned and checked over vehicle after completion of daily deliveries.

Education

Some College (No Degree) - Computers

Mississippi Gulf Coast Community College
Gautier, MS

Skills

  • Route planning
  • Sorting
  • Relationship building
  • Planning and organization
  • Training and development
  • Critical thinking
  • Basic math
  • Microsoft office
  • Excel
  • Power point
  • Access
  • Microsoft word
  • Typing 48 WPM
  • Conflict resolution
  • Problem resolution
  • Good work ethic
  • Leadership
  • Reliable and trustworthy
  • Customer service
  • Friendly
  • Positive attitude
  • Flexible schedule
  • Data management
  • People skills
  • Active listener
  • Inbound and Outbound Calling
  • Account updating
  • Customer Education
  • System implementation
  • De-Escalation Techniques
  • Researching
  • Administrative Support
  • Typing 48 WPM
  • Problem Resolution
  • Follow-up skills
  • Critical Thinking
  • Active Listening
  • Adaptive team player
  • Professional telephone demeanor
  • Call Center Operations
  • 10-Key
  • Multi-Task Management
  • Office equipment proficiency

Languages

English, Professional Working Proficiency

Accomplishments

  • At Foundever I was awarded Top Performer for the month of February 2024.

Hobbies and Interests

  • Painting
  • Sewing
  • Crochet
  • Yardwork
  • Vacationing

Timeline

Customer Service Representative

Foundever
09.2023 - 03.2024

Deli worker

Jerry Lee's Grocery
01.2022 - 03.2023

Rural Carrier U.S.P.S.

United States Postal Service, USPS
07.2004 - 03.2021

Some College (No Degree) - Computers

Mississippi Gulf Coast Community College

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Tammy Porter