Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Porter

Pascagoula,MS

Summary

Dedicated Customer Service

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Foundever
Pascagoula, MS
09.2023 - 03.2024
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Salad Bar Attendant

Jerry Lee's Grocery
Pascagoula, MS
12.2022 - 03.2023
  • Greeted customers and provided excellent customer service.
  • Prepared fresh salads, dressings and toppings according to company recipes.
  • Restocked salad bar items as needed throughout the day.
  • Maintained a clean, organized workstation and ensured all food safety standards were followed.
  • Adhered to food safety regulations and guidelines while preparing salads.
  • Assisted in restocking of additional supplies such as containers, utensils and condiments as needed.
  • Conducted regular inspections of salad bar area to identify any potential hazards or sanitation issues.
  • Monitored buffet food quantities and refilled items.
  • Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
  • Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
  • Carried food supplies, equipment and utensils to and from storage and work areas.

Mail Carrier

USPS
Burlington, Washington
09.2004 - 03.2020
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Collected signatures from recipients of registered mail items.
  • Performed regular maintenance checks on assigned vehicle.
  • Provided friendly customer service at all times while delivering mail.
  • Verified accuracy of addresses before delivering packages.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Scanned labels on letters or parcels to confirm receipt.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Bank Receptionist

Interwest Bank
Anacortes, WA
02.1998 - 04.1999
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.

Education

High School Diploma -

St Martin High School
Ocean Springs, MS
06-1992

Some College (No Degree) -

Mississippi Coast Commiunity College
Ocean Springs, MS

Skills

  • Customer Order Management
  • Customer Retention
  • Report Generation
  • Complaint resolution
  • Customer Service
  • Problem Resolution
  • Call Centers
  • CRM Software
  • Good communication skills
  • Customer Relations

Timeline

Customer Service Specialist

Foundever
09.2023 - 03.2024

Salad Bar Attendant

Jerry Lee's Grocery
12.2022 - 03.2023

Mail Carrier

USPS
09.2004 - 03.2020

Bank Receptionist

Interwest Bank
02.1998 - 04.1999

High School Diploma -

St Martin High School

Some College (No Degree) -

Mississippi Coast Commiunity College

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Tammy Porter