Tammy Prasnik
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Logistics Coordinator
NFI Industries
San Antonio, TX
10.2016 - 08.2022
- Verified information on drivers manifests and input 100% accurate information in TMW and Oracle
- Maintained lines of communication between drivers, dispatch, and customer
- Developed,organized, scheduled, and assigned drivers to their daily routes
- Ensured drivers compliance with DOT and safety compliance
- Responsible for maintenance and repair of tractors and trailers
- Communicated with drivers while on road to assist with obstacles such as Hours of Service, accidents, breakdown, etc and find solution to ensure timely delivery of product
- Provided assistance to Project Manager
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Reported customer feedback to management.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
Operations Specialist
Rock Transfer & Storage
Milwaukee, WI
06.2015 - 09.2016
- First point of contact for all drivers
- Processed local & over the road drivers manifest to ensure accuracy for payroll
- Assisted dispatch with daily functions
- Implemented reports, created consolidations, and processed paperwork
- Collected, arranged and input information into database system.
- Monitor main dispatch email and personal email for freight, and broker loads
- Generated reports of findings to help management with making key decisions.
Administrative Assistant
Olson Painting
Kansasville, WI
09.2002 - 06.2015
- Performed Accounts Payable/Accounts Receivable transactions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Assisted Human Resources
- Utilized Microsoft Office, Excel, Work, Power Point, Quickbooks, and Outlook Programs
- Processed Payroll
Funeral Director Assistant/Apprentice
Peace of Mind Funeral & Cremation
West Milwaukee, WI
03.2009 - 09.2013
- Removed deceased from place of death or medical examiner and transported to funeral home
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Prepared chapels and supervised visitations
- Cosmetically enhanced deceased with care and according to specific family requests.
- Offered counseling and comfort to bereaved family members and friends
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Assisted licensees in preparation room keeping in accordance with state regulations
- Maintained sanitation and cleanliness of funeral home and grounds
- Participated in daily operations of funeral home
Rating & Billing Clerk/ Customer Service
Ceva Logistics
Franklin, WI
02.2008 - 03.2009
- Negotiated pay rate with owner operators & input rate of payment into system
- Assisted warehouse employees & located freight
- Processed adjustments
- Verified driver manifest and invoicing
- Track and trace customer freight, schedule pick-ups, and book freight
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Oversaw loading and unloading of company vehicles.
- Scheduled and dispatched drivers to delivery locations
- Handled incoming calls and emails from customers regarding issues with deliveries.
Night Auditor/Front Desk Agent
Best Western Milwaukee Hotel & Conference Center
Milwaukee, WI
08.2002 - 12.2004
- Conduct nightly audit procedures: Credit Card, Check, & Cash nightly balance
- Guest Care: reservations, customer service, transporting guests in shuttle, and security
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Administrative Assistant
Reinhart Foodservice
Oak Creek, WI
04.2000 - 06.2002
- Answered multi-line phone system
- Extensive customer service duties
- Supervised Food show cashiers and room accommodations for guests
- Coordinated company events and meetings
- Generated reports,typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels
Education
Funeral Service Program -
Milwaukee Area Technical College
Milwaukee, WIAssociate of Applied Science - Mortuary Science, General Education
San Antonio College
San Antonio, TXSkills
- Dispatch (7 years)
- Customer Service (10 years)
- Microsoft Office (10 years)
- Imports Experience
- Detail Orientated
- Problem-Solver
- Team Player
- Supply Chain
- Excellent Communication Skills
- Transportation Management
- Stress Management
- Quick in Critical Thinking
- Data Entry
- Payroll Processing
Additional Information
- San Antonio College Dean's List June 2020
Timeline
Logistics Coordinator
NFI Industries
10.2016 - 08.2022
Operations Specialist
Rock Transfer & Storage
06.2015 - 09.2016
Funeral Director Assistant/Apprentice
Peace of Mind Funeral & Cremation
03.2009 - 09.2013
Rating & Billing Clerk/ Customer Service
Ceva Logistics
02.2008 - 03.2009
Administrative Assistant
Olson Painting
09.2002 - 06.2015
Night Auditor/Front Desk Agent
Best Western Milwaukee Hotel & Conference Center
08.2002 - 12.2004
Administrative Assistant
Reinhart Foodservice
04.2000 - 06.2002
Funeral Service Program -
Milwaukee Area Technical College
Associate of Applied Science - Mortuary Science, General Education
San Antonio College
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