Tammy Pullen
Raytown,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
38
38
years of professional experience
Work History
Assembly Line Worker
Ford Motor Company
Clay Como, MO
04.2023 - 11.2024
- Assembly: Put together parts to create a finished product
- Inspection: Check parts, components, and finished products to ensure they meet quality standards
- Testing: Test parts, components, and finished products to ensure they perform properly
- Equipment operation: Operate and maintain equipment on the production line
- Production monitoring: Monitor the production process
LOADER
UPS
Kansas City , KS
03.2022 - 12.2022
- Loaded and unloaded shipments from trucks
- Used scanners to track parcel information, condition or receipt.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Secured items in truck by strapping over protective padding.
Loader
Fed Ex Warehouse
Kansas City, MO
01.2022 - 03.2022
- Loaded and unloaded trucks with pallet jacks and other equipment.
- Inspected merchandise for damages prior to loading onto trucks.
- Packed boxes and stock using organizational guidelines.
Customer Service (Call Center)
Kaiser
Sacramento, CA
04.2002 - 07.2005
- Handling incoming calls: Answering calls from members regarding their healthcare needs and inquiries.
- Providing information: Explaining Kaiser plans, benefits, eligibility, and procedures.
- Scheduling appointments: Assisting members in booking appointments with providers.
- Billing support: Addressing billing questions, explaining charges, and resolving payment issues.
- Prescription management: Helping with prescription refills and related inquiries.
- Referral management: Processing referrals to specialists
- Complaint resolution: Investigating and addressing customer concerns and complaints
- Account updates: Managing member information and making changes to personal details
- Navigating complex situations: Identifying and escalating issues requiring further assistance from other department
Customer Service
Blue Shield of California
FOLSOM, CA
06.1997 - 06.1999
- Answering member inquiries:Providing information on plan details, deductibles, copays, out-of-pocket maximums, and coverage limitations.
- Claims processing assistance:Checking claim status, explaining claim denials, and guiding members through the appeals process.
- Provider information:Helping members find in-network providers and verify their eligibility.
- Benefit explanation:Clarifying complex benefit plans and how they apply to specific situations.
- Policy changes:Assisting with address updates, beneficiary changes, and plan modifications.
- Member education:Providing information about wellness programs, preventative care options, and managing chronic conditions.
- Complaint resolution:Investigating and addressing customer complaints regarding billing or service issues.
- Documentation:Maintaining accurate records of customer interactions within the system.
CNA
Good Shepard Nursing Home
Versailles, MO
07.1986 - 03.1995
- Personal care: Help patients with bathing, dressing, eating, and using the toilet
- Vital signs: Take and record a patient's blood pressure, heart rate, and temperature
- Food and fluids: Measure and record how much a patient eats and drinks
- Patient information: Collect information like height, weight, and family medical history
- Patient needs: Listen to and record patients' concerns, and provide emotional support
- Patient transfers: Help patients move between beds, wheelchairs, and other areas
- Patient comfort: Ensure patients are comfortable and attended to
Education
Emergency Medical Technician - EMT
Fayetteville Technical Community College
Fayetteville, NCSkills
- Excellent communication and listening skills
- Strong understanding of health insurance policies and terminology
- Ability to navigate complex computer systems and databases
- Problem-solving and conflict resolution abilities
- Patience and empathy when dealing with diverse customer inquiries
- Medical Terminology
Timeline
Assembly Line Worker
Ford Motor Company
04.2023 - 11.2024
LOADER
UPS
03.2022 - 12.2022
Loader
Fed Ex Warehouse
01.2022 - 03.2022
Customer Service (Call Center)
Kaiser
04.2002 - 07.2005
Customer Service
Blue Shield of California
06.1997 - 06.1999
CNA
Good Shepard Nursing Home
07.1986 - 03.1995
Emergency Medical Technician - EMT
Fayetteville Technical Community College
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