Tammy Randall
Agawam,MA
Summary
Personable Medical Assistant bringing [Number] years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Assistant/Triage Coordinator
New England Dermatology & Laser Center
Springfield, MA
04.2009 - Current
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Documented notes during patient visits.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted medical facilities to schedule patients for admission.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Explained treatment procedures and physicians' instructions.
- Assisted back office patient processes to reduce office wait times.
- Collected samples from patients for laboratory testing purposes.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Inspected equipment to ensure proper working order prior to use on patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Responded to patient callbacks and phone-in prescription refill requests.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Scheduled appointments for patients via phone and in person.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patient examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Service Matters
Springfield, MA
01.1996 - 08.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Directed customer communication to appropriate department personnel.
- Processed invoices for payment using accounting software applications.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained accurate department and customer records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments, meetings and events for management staff.
- Delivered products to customer locations on time.
Medical Assistant Receptionist
Fredric Brownstein, M.D.
Springfield, MA
07.1984 - 01.2009
- Informed patients of financial responsibilities prior to rendering services.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Communicated with patients with compassion while keeping medical information private.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Conducted patient intake interviews to collect medical information and insurance details.
- Coordinated care between multiple providers within the practice setting if needed.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed patient payments and scanned identification and insurance cards.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Arranged hospital admissions for patients as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed various clerical tasks such as typing letters, completing forms.
- Responded promptly to requests from patients or staff members in a professional manner.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Checked patients in and out for appointments and collected co-payments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts -
Holyoke Community College
Holyoke, MA06-1984
Skills
- Payment Collection
- HIPAA Compliance
- Inventory Management
- Medical Terminology
Certification
- acdt
Timeline
Medical Assistant/Medical Assistant/Triage Coordinator
New England Dermatology & Laser Center
04.2009 - Current
Administrative Assistant
Service Matters
01.1996 - 08.2024
Medical Assistant Receptionist
Fredric Brownstein, M.D.
07.1984 - 01.2009
Associate of Arts -
Holyoke Community College
- acdt
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