Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Ratliff

D
Lake Orion,Michigan

Summary

Skilled Information Technology Specialist focused on maximizing success through effective use of critical thinking,problem solving and detail oriented abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

IT Support Specialist III

Jabil Circuit Inc
Auburn Hills, MI
10.2005 - Current
  • Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Used ticketing systems to manage and process support actions and requests.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
  • Submitted service tickets for equipment maintenance requests.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Configured hardware and granted system permissions to new employees.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Created and terminated user's accounts from start to finish in business applications.
  • Knowledgeable with all Windows OS and all Microsoft Office products.
  • Obtained and maintained all software licensing for entire site.
  • Projects completed include Zoom voice, SAP hardware installs over multiple sites, Gmail migration, Cisco voice, Microsoft O365 migration, network switch upgrades and WAN controller upgrades
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Bluetooth.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Administrative Office Manager

ArborCare Tree Service
Metamora, MI
04.1998 - 10.2005
  • Delivered performance reviews, recommending additional training or advancements.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated with office head to establish and monitor operating budget.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed over 200 accounts and generated reports for company database.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed journal entries, collection efforts, reconciliations and payroll processing.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel

Education

Associate of Applied Science - Computer Engineering Technology

ITT Technical Institute
Troy, Michigan
10.2003 - 10.2005

Skills

  • System installations
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Timeline

IT Support Specialist III

Jabil Circuit Inc
10.2005 - Current

Associate of Applied Science - Computer Engineering Technology

ITT Technical Institute
10.2003 - 10.2005

Administrative Office Manager

ArborCare Tree Service
04.1998 - 10.2005

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