TAMMY R. BOLTON
Rockport,IN
Summary
Experienced public servant with a strong background in public speaking and client management. Demonstrated success in developing community outreach programs and empowering volunteers, utilizing advanced organizational skills to improve office communications. Proven ability to provide Christian education and leadership, fostering personal growth and faith within the community. Ready to advance in a professional capacity within the community.
Overview
18
18
years of professional experience
Work History
Women's Pastor
The Refuge of Rockport
Rockport, Indiana
01.2023 - 12.2025
- Delivered pastoral care through counseling and support for community members.
- Managed church communications, including newsletters and social media updates.
- Provided spiritual guidance and direction to church members.
- Conducted visits, counseling sessions, and prayers to enhance pastoral support.
- Developed and delivered weekly teachings on Tuesday mornings.
- Recruited and coordinated volunteers for various church ministries.
- Executed outreach activities in hospitals and nursing homes.
- Served as extended campus coordinator for Kineo Ministry Training Center.
Deputy Clerk Treasurer
City of Rockport
Rockport, Indiana
04.2022 - 12.2022
- Processed building permits and maintained accurate permit records.
- Managed official city documentation through organization, typing, and filing.
- Facilitated municipal finance activities, ensuring precise record-keeping.
- Received and processed payments via cash, check, and electronic transactions efficiently.
- Maintained financial records by balancing daily transactions and preparing deposits.
- Provided cross-coverage for utility clerk, ensuring continuous office operations.
- Handled customer and employee complaints with professionalism and confidentiality.
- Answered incoming calls, delivering front-line customer service to the public.
Benefits Coordinator
Jasper Rubber Products
Jasper, Indiana
01.2021 - 04.2022
- Conduct orientation for new hires/rehires
- Manage benefits for hourly personnel through Selerix, training spreadsheets
- Input training in Operand
- Submit insurance/disability claims and reimbursements
- Schedule yearly flu shot clinics, audiogram testing, health screenings, and open enrollment for benefits
- Produce monthly company newsletter, weekly Wellness Tip of the Week
- Facilitate Wellness Team, oversee Wellness Centers
- Reconcile monthly billings and submit for payment
- Maintain employee records
Executive Office Assistant/HR
GoldenQuest, LLC
Versailles, Kentucky
01.2019 - 01.2021
- Deliver outstanding customer service
- Receive all incoming correspondence via phone, email, mail
- Accounts payable/receivable/payroll
- Maintain attendance records
- Maintain a positive work environment
- Prepare materials for staff meetings
Lancôme Counter Manager
Dillard’s
Lexington, Kentucky
01.2012 - 01.2019
- Utilize creativity to promote animation
- Schedule and conduct client consultations, maximize each engagement to achieve and exceed sales goals
- Inspire, motivate, and challenge team to deliver results
- Regularly called upon to coach/mentor other teams in business strategy, event planning and clientele building techniques
- Provide ongoing support to fellow Lancôme beauty advisors and technical support to fellow Dillard’s associates
Lancôme Counter Manager
Elder-Beerman
Jasper, IN
01.2010 - 01.2012
- utilize creativity to promote animation.
- schedule and conduct client consultations, maximize each engagement to achieve and exceed sales goals
- inspire, motivte, and challenge team to deliver results
- regularly called upon to coach/mentor other teams in business strategy, event planning and clientele building techniques
Accredited Clinique Representative
Elder-Beerman
Jasper, IN
01.2008 - 01.2010
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized merchandise displays.
- Trained new staff on sales techniques and store policies.
- Resolved customer complaints with effective solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Established relationships with existing customers to promote new product or service opportunities.
- Identified opportunities for cross-selling additional products or services.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Associate of Science - Computer/Office Professional
Owensboro Junior College of Business
Owensboro, KY05-1990
Accomplishments
- Continual market share gains
- Employee of the Month 4x
- Dillard’s Pacesetter 2018
- Dillard’s Pacesetter 2017
- Dillard’s Pacesetter 2014
- Dillard’s Pacesetter 2013
- Dillard’s Pacesetter 2012
- Lancôme Elite 2017
Skills
- Microsoft Word, Excel, and PowerPoint, ProPresenter, Subsplash
- Organizational skills
- Marketing design and layout
- Client management
- Time management
- Training material development
- Leadership and empowerment
- Presentation delivery
- Event planning and execution
- Public speaking
- Coaching and development
- Public relations strategies
- Performance management
- Networking and relationship building
- Problem-solving skills
- Advanced analytical abilities
- Team building and collaboration
- Market development strategies
- Customer service excellence
- Hospitality management
- Scheduling and record management
- Guest relations expertise
- Easy Time Clock proficiency
- Intuit software knowledge
- Publisher application skills
- Selerix platform experience
- Optimum software familiarity
- Operand system knowledge
Character Attributes
- Friendly
- Dependable
- Outgoing
- Honest
- Creative
- Team player
- Self-motivated
- Confident
- Empathic
- Hard working
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteTimeline
Women's Pastor
The Refuge of Rockport
01.2023 - 12.2025
Deputy Clerk Treasurer
City of Rockport
04.2022 - 12.2022
Benefits Coordinator
Jasper Rubber Products
01.2021 - 04.2022
Executive Office Assistant/HR
GoldenQuest, LLC
01.2019 - 01.2021
Lancôme Counter Manager
Dillard’s
01.2012 - 01.2019
Lancôme Counter Manager
Elder-Beerman
01.2010 - 01.2012
Accredited Clinique Representative
Elder-Beerman
01.2008 - 01.2010
Associate of Science - Computer/Office Professional
Owensboro Junior College of Business