Summary
Driven and passionate individual with a proven track record of navigating operational and customer service challenges. Possessing a sharp attention to detail and a dedication to upholding high standards, ensuring excellence in all service aspects. Diverse background across multiple sectors offers a well-rounded perspective applied to every project, fostering collaboration and innovation. Emphasizing relationship-building and team motivation, excited to leverage unique skills in contributing towards achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner
Desert Valley Hitch
06.2015 - Current
- Billing, bookkeeping, scheduling, advertising, customer service
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Managed financial aspects of the business including budgeting, forecasting, and cash flow management.
- Negotiated contracts with vendors to secure favorable pricing and terms for products and services.
- Grew the business through strategic marketing initiatives and targeted client acquisition efforts.
- Reduced processing errors by diligently inputting transactions into specialized banking software.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Oversaw cash handling procedures , accurately balancing registers and preparing bank deposits as needed.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Handled cash accurately and prepared nightly deposits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Executive Assistant Office Manager
J&J Refrigeration & HGC& AC
06.1999 - 06.2015
- Contract specialist, billing, account auditor, customer service
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
Customer Service Representative
Mountainside Fitness
11.2008 - 06.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Conducted regular contract audits.
- Managed high-volume transaction processing
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
. - Applied Science
- took about 47.5 credits towards my AAS .
- Gained proficiency in time management by balancing academic responsibilities with extracurricular activities.
Skills
- Effective interviewing
- Strong understanding of software tools
- Claims analysis
- Strategic troubleshooting
- Customer service leadership
- Effective communication
- Proficient in Microsoft Office
- Experienced in document formatting using Microsoft Word
- Sales experience
- Collaborative leadership
- Employee training
- Operational oversight
- Efficiency optimization
- Office management
- Financial documentation handling
- Client relations management
- Effective scheduling
- Driven and determined
- Attention to detail
- Customer service
- Relationship building
- Entrepreneurial personality
- Issue resolution
- Budget control
- Accounting management
- Coaching and mentoring
- Task delegation
- Financial administration
- Vendor relationship management
- Scheduling
- Records organization and management
- Mobile banking
- Banking policies and procedures
- Banking experience
- Customer relations
Certification
- Graduated high school 1994 honor roll
- Attended Maricopa community collage
- completed Nursing assistant Certification in 1998
Languages
English
Accomplishments
- Successfully managed a mobile trailer maintenance and service business for over 20 years, specializing in a wide range of services including brake service and electrical work, resulting in a loyal customer base.
- Led customer service initiatives that increased client satisfaction ratings by 25% at both Desert Valley Hitch.
- Streamlined office management processes in the role of Executive Assistant Office Manager, resulting in a 40% reduction in administrative errors.
- Developed and maintained positive relationships with vendors and suppliers, ensuring timely delivery and top-quality materials for client projects.
- Implemented innovative mobile service solutions that increased customer reach and convenience for trailer maintenance clients.
- Achieved recognition as a top-rated service provider in the Phoenix area through consistent quality work and effective marketing strategies.
- Established a referral program for loyal customers, resulting in a 30% increase in new client acquisition through word-of-mouth.
Timeline
Business Owner - Desert Valley Hitch
06.2015 - Current
Customer Service Representative - Mountainside Fitness
11.2008 - 06.2015
Executive Assistant Office Manager - J&J Refrigeration & HGC& AC
06.1999 - 06.2015
Maricopa Community College System - ., Applied Science
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