Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Reinert

Wendell,NC

Summary

Billing Coordinator with a proven track record at Carolina Rehabilitation and Surgical Associates, adept at optimizing billing processes and enhancing customer engagement. Skilled in claims processing and dispute resolution, I successfully reduced billing errors and improved on-time payments through effective communication and collaboration across departments.

Overview

26
26
years of professional experience

Work History

Billing Coordinator

Carolina Rehabilitation and Surgical Associates
08.2019 - Current
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
  • Responded to customer concerns and questions on daily basis.

Carolina Orthopedics and Sports Medicine

Billing Specialist
03.2014 - 09.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Dermatology Associates of Coastal Carolina

Billing Team Lead
09.2012 - 03.2014
  • Increased employees satisfaction by resolving complex issues and providing exceptional support at all times.
  • Responsible for training all new Billing Associates
  • Provided appropriate coding on patient's medical history, diagnosis, test and treatments.
  • Working insurance denials and processing insurance recoups
  • Worked front desk area for check in and check out
  • Balanced Money and Coordinated all paperwork
  • Promoted to Billing Department 12/2012

Long Term Substitute Teacher

Craven County Schools
08.1999 - 03.2014
  • Managed classroom behavior effectively by enforcing consistent discipline policies and utilizing positive reinforcement strategies, ensuring a safe and productive learning environment.
  • Built strong relationships with parents, fostering a collaborative environment for student success through regular communication and involvement opportunities.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed lesson plans designed by absent teachers.

Education

No Degree - Computer Programming

Wake Technical Community College
Raleigh, NC

No Degree - Business Administration

North Carolina State University
Raleigh, NC

Effective Teaching Training Certification - Teaching

Craven County Community College
New Bern, NC
03-2001

High School Diploma -

Broughton High School
Raleigh, NC
05-1988

Skills

  • Deadline oriented
  • Data entry proficiency
  • Document review
  • Customer service
  • Claim submission
  • Insurance verification
  • Claims processing
  • Collection practices
  • Billing dispute resolution

Timeline

Billing Coordinator

Carolina Rehabilitation and Surgical Associates
08.2019 - Current

Carolina Orthopedics and Sports Medicine

Billing Specialist
03.2014 - 09.2019

Dermatology Associates of Coastal Carolina

Billing Team Lead
09.2012 - 03.2014

Long Term Substitute Teacher

Craven County Schools
08.1999 - 03.2014

No Degree - Computer Programming

Wake Technical Community College

No Degree - Business Administration

North Carolina State University

Effective Teaching Training Certification - Teaching

Craven County Community College

High School Diploma -

Broughton High School

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