Tammy Reyniolds
Ravenswood,WV
Summary
Dynamic Front Desk Receptionist with a proven track record at Quality Inn, excelling in customer service and payment processing. Recognized for resolving customer issues efficiently and maintaining a welcoming environment. Proficient in Microsoft Word and skilled in fostering positive customer relations, ensuring a seamless experience for all guests.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Quality Inn
Ripley, WV
10.2016 - Current
- Compiled and prepared reports and documents as requested.
- Collated, bound and stored computer-generated reports.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- +
- Maintained a clean and organized reception area to uphold company image.
- Responded to customer inquiries via phone, email, and in person.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided administrative support including photocopying, faxing, and filing.
- Updated and maintained office policies and procedures.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
Jennings High School
Louisiana05-1990
Skills
- Customer service
- Payment processing
- Good Telephone Etiquette
- Computer skills
- First Aid/CPR
- Microsoft Word
- Customer relations
- Calm under pressure
Languages
English
Professional
Timeline
Front Desk Receptionist
Quality Inn
10.2016 - Current
High School Diploma -
Jennings High School
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