Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Client Care (Temporary Assignment)
SAP Super User
CAREER HIGHLIGHTS
Generic

TAMMY RHONE

Foster,Kentucky

Summary

Order management professional with strong background in streamlining order processing and inventory control. Proven track record in working collaboratively with teams to ensure seamless operations and client satisfaction. Skilled in order tracking, issue resolution, and maintaining accurate records. Known for adaptability, reliability, and focus on achieving measurable results.

Overview

28
28
years of professional experience

Work History

Order Management Coordinator

Command Alkon
01.2024 - Current
  • Manage full order-to-cash lifecycle with a focus on accuracy, timeliness, and customer satisfaction.
  • Partner with Sales to review and verify orders (new, renewal, amendments).
  • Conduct customer Welcome Calls to ensure quality and compliance.
  • Collaborate across departments to resolve pipeline jeopardies and improve processes.
  • Maintain compliance with Legal, Finance, and internal standards.
  • Deliver reporting, order reconciliation, and analysis.
  • Support pre-install logistics and troubleshoot customer issues.
  • Navigated through multiple systems to build, track and monitor orders.
  • Researched and addressed customer inquiries, questions and issues within 1-2 business days to promote optimal customer service.
  • Processed and submitted 40 plus orders for Software, Hardware & Professional Services daily and expedited delivery to maintain customer satisfaction.

Project Manager II / Order Management Specialist

TELUS Communications
01.2011 - 01.2024
  • Supported international sales teams with reporting, order closings, and escalations.
  • Managed quoting, invoicing, renewals, and opportunity tracking using Salesforce.
  • Handled large-scale, high-value transactions to meet tight deadlines.
  • Processed deal registrations, compensation claims, and partner portal activities.
  • Managed consultant onboarding, security events, corporate roadshows, and summits.
  • Administered tools like Tenrox and SAP to align project billing and employee time tracking.
  • Prime roles: Records Retention, Business Impact Analysis, Real Estate, and Customer Surveys.
  • Single Point of Contact for TELUS Security Team.
  • Processed and submitted 20 plus orders for Security Consulting, Managed Service and drop ships daily and expedited delivery to maintain customer satisfaction.
  • Researched and addressed customer inquiries, questions and issues within 1-2 business days to promote optimal customer service.

Team Manager, Finance

TELUS Communications
01.2007 - 01.2011
  • Led AP operations for large, multi-site organizations.
  • Managed staff hiring, performance reviews, and training.
  • Maintained vendor relationships and negotiated early payment terms.
  • Ensured SOX compliance, reporting, and audit readiness.
  • Implemented automation to improve accuracy and reduce costs.

Accounts Payable Administrator

TELUS Communications
01.2001 - 01.2007
  • Ensured accurate and timely payments to vendors.
  • Completed monthly reconciliations, accruals, and approval follow-ups.
  • Provided exceptional service to internal and external stakeholders.

Client Payment Services Administrator

TELUS Communications
01.1998 - 01.2001
  • Processed and applied client payments accurately.
  • Coordinated with finance teams for monthly reconciliations and reporting.

Education

Some College (No Degree) - Human Resource Development

Centennial College
Scarborough, Ontario

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Salesforce SAP Netsuite SharePoint
  • Order Systems and Compliance Reporting
  • Teamwork and collaboration
  • Problem-solving
  • Critical thinking
  • Strong organization
  • Order process management
  • Sales support
  • EDI processing
  • Financial acumen
  • Supply chain
  • Cross-functional coordination
  • ERP systems proficiency
  • International shipping
  • Time management
  • Multitasking
  • Excellent communication
  • Effective communication
  • Decision-making
  • Customer relations

Accomplishments

  • Supervised team of 9 staff members.
  • Collaborated with team of 23 in the development of Creating Offshore process for Accounts Payable.
  • Achieved Centre of Excellence by completing Merger of Company acquisitions with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved work process efficiencies through effectively helping with implementation and testing of Netsuite.
  • Achieved multi million dollar revenue through effectively helping with month end and year end tasks.

Timeline

Order Management Coordinator

Command Alkon
01.2024 - Current

Project Manager II / Order Management Specialist

TELUS Communications
01.2011 - 01.2024

Team Manager, Finance

TELUS Communications
01.2007 - 01.2011

Accounts Payable Administrator

TELUS Communications
01.2001 - 01.2007

Client Payment Services Administrator

TELUS Communications
01.1998 - 01.2001

Some College (No Degree) - Human Resource Development

Centennial College

Client Care (Temporary Assignment)

  • Completed intensive client services training
  • Handled high-volume inquiries, payments, activations, and cancellations
  • Exceeded service metrics and KPIs

SAP Super User

  • Supported multiple system upgrades and change management
  • Led training sessions, updated documentation, and resolved end-user issues

CAREER HIGHLIGHTS

  • Delivered key presentations at “Annual Optimizing Accounts Payable Seminar” (2008 & 2009) on turning AP into a profit center and leveraging technology.
  • Led successful system mergers (AS400, SIMS, SAP) and acquisitions, including Williams Communications and Adcom, into TELUS AP operations.
  • SAP Super User: Supported system upgrades, trained staff, updated manuals, and resolved system issues.
  • Integrated early payment discounts into AP practices to create long-term cost savings.
  • Extensive experience managing compliance, legal/finance approvals, and liaising across cross-functional teams.

Similar Profiles

CREATE PROFILE