Tammy Rickards
Marysville,CA
Summary
Detail-oriented and knowledgeable Medical Assistant/Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent/team worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
25
25
years of professional experience
Work History
Medical Office Manager/Medical Assistant
Dr. Dhillon And Dr. Chandra Pulmonary & Sleep Med
Yuba City, CA
05.2023 - Current
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Consulted with healthcare professionals on business decisions.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Assisted with regulatory issues such as compliance.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Measured patient pulse oximetry.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Oriented and trained new staff on proper procedures and policies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Taught patients about medications, procedures, and care plan instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Medical Office Manager/Medical Assistant
North Valley Pulmonary Critical Care & Sleep
Yuba City, CA
04.2019 - 05.2023
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Consulted with healthcare professionals on business decisions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed policies and procedures for effective practice management.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant
Dr. Michael McCormick
Grass Valley, CA
07.2017 - 04.2019
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Performed skin testing for allergies.
- Performed allergy shots daily on patients.
Medical Receptionist/Medical Biller and Coder
College Station Pulmonary & Sleep
College Station, TX
07.2012 - 10.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted with medical coding and billing tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Covered all Back Office duties when needed to insure a smooth flow.
Medical Assistant
Lung Allergy And Sleep Medicine
Yuba City, CA
10.2014 - 04.2017
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certification - Medical Assisting
National Career Education Center
Sacramento, United States04.1995
High School Diploma -
Wheatland Union High School
Wheatland, CA06.1992
Skills
- Patient Needs Assessment
- Task Prioritization
- Problem-Solving
- Schedule Creation
- Time management mastery
- Schedule Management
- Excellent Communication
- Process Development
- Reliability
- Electronic Filing Systems
- Performance Evaluation Experience
- Billing Processes
- Effective Multitasking
- Attention to Detail Focus
- Strong Work Ethic
- Professional Demeanor
- Organizational Skills
Timeline
Medical Office Manager/Medical Assistant
Dr. Dhillon And Dr. Chandra Pulmonary & Sleep Med
05.2023 - Current
Medical Office Manager/Medical Assistant
North Valley Pulmonary Critical Care & Sleep
04.2019 - 05.2023
Medical Assistant
Dr. Michael McCormick
07.2017 - 04.2019
Medical Assistant
Lung Allergy And Sleep Medicine
10.2014 - 04.2017
Medical Receptionist/Medical Biller and Coder
College Station Pulmonary & Sleep
07.2012 - 10.2017
Certification - Medical Assisting
National Career Education Center
High School Diploma -
Wheatland Union High School
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