Tammy Rickards
Marysville,CA
Summary
Organized Office Manager/Medical Assistant with noted experience in front and back office. Prioritize workflow and multitask effectively to achieve office goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized, dependable, reliable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet office goals.
Overview
12
12
years of professional experience
Work History
Office Manager/Medical Assistant
Dr. Dhillon And Dr. Chandra Pulmonary & Sleep
05.2023 - Current
- Managed office operations while scheduling appointments for patients.
- Provided exceptional patient care and communication with patients and family.
- Enhanced office productivity by delegating tasks effectively and overseeing daily workflow.
- Established team priorities, maintained schedules and monitored performance.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Coordinated timely referrals to specialists, primary cares, and durable medical companies when necessary, ensuring continuity of care for patients with complex conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Office Manager/Medical Assistant
North Valley Pulmonary Critical Care And Sleep
04.2019 - 04.2023
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Medical Assistant
Alpine Allergy & Asthma Associates
07.2017 - 04.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Administered allergy skin testing on patients and also allergy injections.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant/Medical Biller
College Station Pulmonary & Sleep
07.2012 - 10.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Delivered timely and accurate charge submissions.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Handled account payments and provided information regarding outstanding balances.
Medical Assistant/Front Office Assistant
Lung Allergy And Sleep Medicine
10.2014 - 04.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant Certificate -
National Career Education
Rancho Cordova, CA04.1995
Skills
- Office Management
- Excellent multi-tasking ability
- Scheduling and calendar management
- Document Management
- Scheduling Coordination
- Workflow Optimization
- Decision-Making
- Teamwork and Collaboration
- Professional and Courteous
- Work Planning and Prioritization
- Customer Relationship Management
- Training and coaching
BLS/CPR certificate
Current
Timeline
Office Manager/Medical Assistant
Dr. Dhillon And Dr. Chandra Pulmonary & Sleep
05.2023 - Current
Medical Office Manager/Medical Assistant
North Valley Pulmonary Critical Care And Sleep
04.2019 - 04.2023
Medical Assistant
Alpine Allergy & Asthma Associates
07.2017 - 04.2019
Medical Assistant/Front Office Assistant
Lung Allergy And Sleep Medicine
10.2014 - 04.2017
Medical Assistant/Medical Biller
College Station Pulmonary & Sleep
07.2012 - 10.2017
Medical Assistant Certificate -
National Career Education
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