Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Rico

Ennis,TX

Summary

Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Commercial Lines CSR Agent /Progressive Commercial

Remote /TTEC
04.2025 - Current
  • Assisted agents in quoting insurance for clients' coverage needs.
  • Processed payments for insured clients to ensure timely transactions.
  • Managed endorsement and endorsement binding to maintain policy accuracy.
  • Emailed Certificate of Insurance to agents for smooth communications.
  • Dispatched Loss Run Reports to agents or insured as required.

Customer Service Representative /Healthy Paws Pet

Remote TTEC
04.2024 - 04.2025
  • Resolved customer complaints promptly, delivering exceptional customer service.
  • Verified coverage according to SOP to ensure compliance.
  • Checked and maintained accurate medical records on file.
  • Guided pet parents in submitting claims effectively.
  • Answered inquiries regarding pet insurance coverage with clarity.
  • Contacted veterinary offices to obtain necessary medical records.

Prepaid Card Business Controls BOFA Remote

TTEC
04.2023 - 04.2024
  • Reviewed calls for information during sample testing to ensure accurate decision-making.
  • Documented research findings to maintain evidence and traceability.
  • Adhered to established procedures to meet monthly and daily goals.
  • Maximized utilization of available resources to enhance daily operations.

Customer service claims agent BOFA Remote

TTEC
04.2022 - 04.2023
  • Received inbound calls from customers.
  • Filed claims for cardholder that were disputing unauthorized transactions.
  • Asked open ended questions for more details when filling out paperwork.
  • Providing information to the cardholder for future needs during investigations.
  • Offered strong customer service skills while keeping customers satisfied.

Customer Service Rep Primerica • Remote

TTEC
01.2019 - 04.2022
  • Cancel customer account when no longer needed.
  • Sent out requests to the escalations on the cardholders behalf when it was more than the amount I had access.
  • Reviewed information with customer to help verify customer account.
  • During calls assisted customers with resetting passwords for their accounts.
  • Ability to keep the customers accounts Security information update accurately.

Education

GED -

Kaufman High School
Kaufman, TX
01.1985

Skills

  • Customer service and support
  • Communication skills
  • Time management
  • Computer literacy
  • Leadership
  • Microsoft Office proficiency
  • Documentation review
  • Guest services
  • Call center operations
  • Active listening
  • Payment processing
  • Insurance quoting
  • Quality assurance
  • Multitasking
  • Troubleshooting
  • Salesforce
  • Nice

Timeline

Commercial Lines CSR Agent /Progressive Commercial

Remote /TTEC
04.2025 - Current

Customer Service Representative /Healthy Paws Pet

Remote TTEC
04.2024 - 04.2025

Prepaid Card Business Controls BOFA Remote

TTEC
04.2023 - 04.2024

Customer service claims agent BOFA Remote

TTEC
04.2022 - 04.2023

Customer Service Rep Primerica • Remote

TTEC
01.2019 - 04.2022

GED -

Kaufman High School

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