Tammy Roberts
Sedro-Woolley
Summary
Enthusiastic and personable receptionist dedicated to providing exceptional customer service. Skilled in managing high call volumes, directing inquiries, and delivering accurate information. I seek to leverage my excellent communication skills and organizational abilities to create a positive first impression for clients and visitors. Proficient in managing high call volumes, directing inquiries, and providing accurate information. Seeking to contribute my excellent communication skills and organizational abilities to create a positive first impression for clients and visitors.
Overview
25
25
years of professional experience
Work History
PSR
Proliance Skagit Northwest Orthopedic Surgeons
04.2024 - Current
- Dedicated professional with over five years of experience in customer service and support roles.
- Proficient in managing and resolving customer inquiries and issues efficiently and effectively.
- Skilled in utilizing CRM software to track interactions and maintain customer relationships.
- Enthusiastic team player with a proven ability to work collaboratively in fast-paced environments.
- Strong interpersonal skills with a focus on empathy and active listening to deliver exceptional service.
SECRETARY
Valley Roots Family Care
12.2021 - 05.2025
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Improved billing processes by diligently verifying insurance coverage through Availity, One Health Port, Noridian, Provider One sites, submitting claims, and following up on unpaid balances.
CO-OWNER/ MEDICAL BILLER & CODER
Star Billing LLC
01.2013 - 12.2021
- Claims posting and patient record updating, electronic and manual medical claims filing, patient billing, medical benefit and procedure pre-authorization verification.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
MEDICAL BILLING SPECIALIST
Star Billing LLC
12.2019 - 01.2021
- Billing of medical claims, payment posting, AR follow up, insurance verification, appeals to insurance companies, calls to insurance companies, other duties as assigned.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
OWNER
Queen Bee Espresso
01.2011 - 12.2020
- Own and operate a small mobile espresso trailer for special events around Skagit, Whatcom, and Snohomish Counties. Including customer service, cash handling, bookkeeping.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
MEDICAL BILLER
Queen Bee Espresso
11.2016 - 09.2019
- Payment posting, follow-up on insurance denials, Appeal letters to insurance companies, calls to insurance companies regarding unpaid claims, other duties as assigned.
FOOD AND BEVERAGE MANAGER
North Cascade Harley Davidson
01.2016 - 12.2016
- Food Truck Run on site food truck 2 days per week for employees and customers, shop for and stock supplies, implement specials, handle cash and make deposits.
STUDENT EXTERN
Skagit Valley Medical Center
01.2006 - 12.2006
- Roomed patients obtained and recorded patient vitals, dipped urine, gave injections, set up room for procedures, assisted physician with exams, prepared charts, recorded laboratory results, called patients with information, entered patient information and set up ultrasound machines, scheduled office visits, phone triage, observed front desk procedures, faxed medical records requests and prescriptions, stocked patient rooms with supplies.
OFFICE MANAGER
Chiropractic Pain Relief Center P.S
01.2000 - 12.2005
- Greeted and assisted patients with check-in, Answered Multi-line phone, completed day sheets and Patient ledgers. Responsible for insurance verification, Insurance Billing, Medical Coding, and Transcription. Proficient with the 10-key and computerized billing system.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Whatcom Community College
12.2006
Certification in Medical Billing & Coding - undefined
Sedro Woolley High School
12.1989
Skills
- Customer Service
- Phone etiquette
- Time management
- Computer literacy
- Office experience
- Communication skills
- Typing
- Customer service
- Front desk
- Cash register
- Organization
- Communication
- Multitasking
- Data entry
- Scheduling
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Timeline
PSR
Proliance Skagit Northwest Orthopedic Surgeons
04.2024 - Current
SECRETARY
Valley Roots Family Care
12.2021 - 05.2025
MEDICAL BILLING SPECIALIST
Star Billing LLC
12.2019 - 01.2021
MEDICAL BILLER
Queen Bee Espresso
11.2016 - 09.2019
FOOD AND BEVERAGE MANAGER
North Cascade Harley Davidson
01.2016 - 12.2016
CO-OWNER/ MEDICAL BILLER & CODER
Star Billing LLC
01.2013 - 12.2021
OWNER
Queen Bee Espresso
01.2011 - 12.2020
STUDENT EXTERN
Skagit Valley Medical Center
01.2006 - 12.2006
OFFICE MANAGER
Chiropractic Pain Relief Center P.S
01.2000 - 12.2005
Certification in Medical Billing & Coding - undefined
Sedro Woolley High School
Diploma -
Whatcom Community College
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