Tammy Robinson
Phoenix,AZ
Summary
Ready to offer 20+ years of experience to a challenging position with room for advancement. Academic Coach, peer mentor, team leader. Building company culture. Excellent at juggling multiple tasks and working under pressure. Familiar with ordering supporting reports, completing required documents and evaluating transcripts.
Overview
20
20
years of professional experience
Work History
Executive Academic Counselor
University of Phoenix
Phoenix, AZ
10.2005 - 09.2022
- Academic Coach and support to guide students toward individual success in their educational goals
- Reviewed student files to ensure deadlines were met for completing various graduation requirements.
- Helped students with their initial adjustment to university academic life and interpreted institutions policies and requirements.
- Assisted students in selecting courses that were consistent with their interests and abilities.
- Collaborate across teams to share information and collaborate on new ideas, mentor and assist other team members toward success in their roles and maintaining company procedures.
- Manage student files, monitor & build schedules, and coaching calls to meet students needs and individual program success.
- Worked with student caseload between 400- 1,500 students.
Call Center Representative
eTelecare
Phoenix, AZ
2004 - 2005
- Warranty exchange
- Customer service calls
- Top performer 3 months
Lead Teacher
Booker T Washington Child
Phoenix, AZ
2003 - 2004
- Coordinate and facilitate Literacy Programs for children with reading programs, classroom literacy, and parent literacy workshops.
- Coordinate and facilitate Parent Involvement with monthly parent workshops and training.
- Coordinate and facilitate classroom operations, and adhere to federal standards; national and regional Head Start performance standards.
- Assist city disability coordinator in servicing special needs children, working with families to meet the needs of children enrolled.
- 1 center location; and a total of 4 classrooms.
- Monitor and assist teaching staff with classroom operations, and implement regular staff meetings.
Acting Social Services Coordinator & Transition Coordinator
Southeast Children & Family Dv
Detroit, MI
2003 - 2003
- Interim coordinator for 4 months managing 12 Family Service Workers.
- Monitor and maintain weekly, monthly reports form 12 centers, enrollment, and attendance.
- Implemented, monitored, and final results for annual P.R.I.S.M. (Program Review Instrument Systems Monitoring).
Family Services Worker II
Southeast Children & Family Dv
Detroit, MI
1992 - 2003
- Maintain enrollment and case management, weekly and monthly reports.
- Assist families with needed community resources, training, and family development.
- Networking with other community agencies for parent & family support, and available resources.
- Designed and complied with Community Resources Directory and event flyers.
- Facilitated 3 centers.
- Assisted in developing and implementing parent workshops, resources, and event flyers.
Education
Master of Management - Business
University of Phoenix
Tempe, AZMBA - Business
University of Phoenix
Tempe, AZBachelor of Business Management - Business
University of Phoenix
Southfield, MISkills
- Data management
- Customer-centric
- Team leadership
- Process implementation
- Self-motivated
- Interpersonal and written communication
- Skilled in Salesforce, Reuse, Blackboard, and Genesys systems, University company and student resources, MS Office programs
- Client assessment and analysis
- Student Records Maintenance
- Active Listening
- Academic Standards & Monitoring
- Career and Academic Coaching
- Building Relationships
- Individual Support
Affiliations
- Member, Delta Mu Delta, 2012 to Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Logic will take you from A to B, but imagination will take you anywhere!
Albert Einstein
Timeline
Executive Academic Counselor
University of Phoenix
10.2005 - 09.2022
Call Center Representative
eTelecare
2004 - 2005
Lead Teacher
Booker T Washington Child
2003 - 2004
Acting Social Services Coordinator & Transition Coordinator
Southeast Children & Family Dv
2003 - 2003
Family Services Worker II
Southeast Children & Family Dv
1992 - 2003
Master of Management - Business
University of Phoenix
MBA - Business
University of Phoenix
Bachelor of Business Management - Business
University of Phoenix