Tammy Robinson
Asheville,NC
Summary
Motivated Patient Account Representative offering 30 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Account Manager
Dr. Alicia Rodriguez DDS
10.2022 - Current
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Responded to patient, family and external payer inquiries.
- Electronically submitted bills according to compliance guidelines.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Established and checked coding procedures, monitored reports and updated internal files.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls..
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Disbursed petty cash by recording entries and verifying documentation.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Medical Reimbursement /Medical Billing Specialist
Asheville Internal Medicine
03.1998 - 10.2022
- Assign codes to diagnosis and procedures
- Reviewed previous days batch of patient charges for evaluation and coding
- Ensure that all codes are current and active
- Perform posting charges
- Perform completing of claims to payers
- Resolve denials
- Insurance verification
- Addressing billing questions from patients
- Follow up on non paid claims
- Check in/Check out of patients
- Scheduling Patients
- Obtaining Prior-Authorizations
- Posting of insurance payments and personal payments
- Scanned patients' health records into electronic formats
- Released information to persons or agencies according to regulations
- Posted medical insurance billings.
Esthetician
Asheville Internal Medicine
11.2009 - 08.2010
- Provided facial and body massages
- Treated facial skin to maintain and improve appearance using peels and masks
- Applied chemical peels to reduce fine lines and age spots
- Removed body and facial hair by applying wax
- Cleansed clients' skin with water, creams and lotions
- Sterilized equipment and clean work areas
- Demonstrated how cleaned and cared for skin properly and recommended skin-care regimens
- Examined clients' skin, using magnifying lamps and visors when necessary, to evaluate skin condition and appearance
- Tinted eyelashes and eyebrows
- Performed simple extractions to remove blackheads
- Referred clients to medical personnel for treatment of serious skin problems.
Education
Esthetics -
Asheville Buncombe Technical Community College
Asheville, NC06.2010
High School Diploma -
AC Reynolds High School
Asheville, NC06.1991
Skills
- Electronic Medical Records (EMD's)
- Attention to Detail
- Ability to multi task
- Reliable
- Able to work as team
- Ability to problem solve
- Microsoft Word
- Insurance Verification
- Medical Billing
- Collections experience
- Payment Processing
- Bookkeeping
Certification
NC State License in Esthetics
References
References available upon request
Timeline
Patient Account Manager
Dr. Alicia Rodriguez DDS
10.2022 - Current
Esthetician
Asheville Internal Medicine
11.2009 - 08.2010
Medical Reimbursement /Medical Billing Specialist
Asheville Internal Medicine
03.1998 - 10.2022
Esthetics -
Asheville Buncombe Technical Community College
High School Diploma -
AC Reynolds High School
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