Tammy Robinson
Mary Esther,FL
Summary
Proven to enhance guest satisfaction and team productivity at Seascape Resort, I bring expertise in chemical handling and exceptional organizational skills. By implementing efficient inventory management at WallMoulding, I contributed to streamlined operations. My focus on safety and quality assurance, alongside a knack for fostering positive guest relations, drives consistent improvements in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping and Laundry Attendant
Seascape Resort
03.2024 - Current
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
Housekeeping Team Leader
SCA
03.2023 - 03.2024
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Communicated repair needs to maintenance staff.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Placed orders for housekeeping supplies and guest toiletries.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
Warehouse Worker/Inventory
WallMoulding
04.2018 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Completed cycle counts and monthly inventory.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
High School Diploma -
Quanah High
Quanah, TX05.1987
Skills
Chemical Handling
Mopping and sweeping
Laundry expertise
Room Inspections
Stain Removal
Cleaning techniques
Dusting surfaces
Carpet cleaning
Polishing Furniture
Waste disposal
Window Washing
Ironing Proficiency
Vacuuming and sweeping
Folding clean laundry
Sorting and washing laundry
Cleaning bathrooms
Window Cleaning
Dusting furniture
Customer service-focused
Maintenance Coordination
Ordering cleaning supplies
Upholstery Cleaning
Guest Relations
Supply Inventory Management
Housekeeping
Sweeping and Mopping
Customer Service
Organizational Skills
Floor Cleaning, Polishing, and Waxing
Multitasking and Prioritizing
Restroom Servicing
Team Support and Collaboration
Time Management
Floor Vacuuming
Vacuuming
Quality Assurance
Health Standards Compliance
Residential Cleaning
Timeline
Housekeeping and Laundry Attendant
Seascape Resort
03.2024 - Current
Housekeeping Team Leader
SCA
03.2023 - 03.2024
Warehouse Worker/Inventory
WallMoulding
04.2018 - 10.2022
High School Diploma -
Quanah High
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