Angelica Velez
Youngstown,OH
Summary
Compassionate STNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Overview
7
7
years of professional experience
Work History
STNA
Shepherd Of The Valley Lutheran Retirement Services
Youngstown , OH
2021.10 - Current
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
Pharmacy Technician
The Hometown Pharmacy
Poland , Ohio
2017.06 - 2020.04
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Prepared pricing and instruction labels for placement on prescriptions.
- Compiled customer demographic, allergy and medical history background.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Requested scripts from doctors and verified insurance and coding.
- Merchandised related products to drive pharmacy department sales.
Education
High School Diploma -
Liberty High School
Youngstown, Ohio05.2009
Vocational - Pharmacy Technician
Ross Medical Education Center
Niles, OH06.2017
Vocational - STNA
Top Flight Training Center
Vienna, Ohio10.2021
Skills
- Specimen collection
- Quick problem solver
- Performing patient intakes
- Medical terminology knowledge
- Calm and level-headed under duress
- Monitoring fluids
- Grooming and bathing assistance
- General housekeeping ability
- Charting expertise
- Assisting with personal grooming
- Understands mobility assistance needs
Accomplishments
- Basic Life Support Certification - Exp 10/2023
- STNA Certification
- Pharmacy Technician Certification
Timeline
STNA
Shepherd Of The Valley Lutheran Retirement Services
2021.10 - Current
Pharmacy Technician
The Hometown Pharmacy
2017.06 - 2020.04
High School Diploma -
Liberty High School
Vocational - Pharmacy Technician
Ross Medical Education Center
Vocational - STNA
Top Flight Training Center
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