Tammy Rogers
Westminster,CA
Summary
Experienced in case management with an upbeat passion for ending homelessness. Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty. Experience in crisis intervention, de-escalating situations, and providing trauma-informed care. Experience interacting with people affected by homelessness, substance abuse disorders, chronic health conditions and mental health concerns. Empathetic and motivated. A collaborative team player skilled at working with housing authorities, service providers and individuals experiencing homelessness to achieve sustainable permanent housing.
Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Solutions Navigator
Mercy House
Buena Park, USA
10.2022 - Current
- Company Overview: Buena Park Navigation Center
- Maintain a caseload of 25-30 individuals experiencing homelessness, providing comprehensive case management and support services
- Conduct guest intakes, explain shelter rules and assess eligibility for the Coordinated Entry System (CES) and Cal-AIM
- Develop individualized housing plans to identify needs and barriers and guiding them towards permanent housing
- Utilize databases like HMIS and CalOptima Connect
- Assist guests with obtaining necessary documents for housing placement
- Provide referrals to community resources such as mental health services, substance use counseling, and employment support
- Determine the guest’s eligibility for the Coordinated Entry System (CES) and Cal-AIM enrollment and refer eligible guests to Mercy House Cal-AIM administrators
- Collaborate with housing authorities, property management, and Cal-Aim case managers to streamline the housing application process and ensure timely placement
- Actively participate in the North Spa CES Match Meetings to advocate for the guest housing opportunities through the Community Queue
- Record and maintain detailed case notes using GIRP method
- Promoted from Safety Coordinator to Housing Navigator within four months based on exemplary performance and leadership
- Buena Park Navigation Center
Safety Specialist
Mercy House
Buena Park, USA
10.2022 - 02.2023
- Company Overview: Buena Park Navigation Center
- Supported trauma-informed care delivery through engagement with shelter guests, discussing progress toward housing goals
- Assisted in shelter operations, ensuring cleanliness, safety, and a welcoming environment for residents
- Conducted regular safety checks, including perimeter monitoring, and provided client engagement during shuttle services
- Buena Park Navigation Center
Skills
- Case Management
- Coordinated Entry System (CES)
- Resilient and Positive
- Microsoft Office
- Microsoft Outlook
- Flexible and Adaptable
- Strong Analytical skills
- Knowledgeable of Community Resources
Certification
- CalOptima Connect Access
- Cal-Aim training
- HMIS Access
References
- Analisa Marquez, City of Buena Park, Outreach Case Manager, (714) 715-0729, amarquez@buenapark.com
- Andrea Purcell, KCS Inc, Care Coordinator, (714) 503-6550 x 31155, apurcell@kcsinc.org
Timeline
Housing Solutions Navigator
Mercy House
10.2022 - Current
Safety Specialist
Mercy House
10.2022 - 02.2023