Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammy Romero

Houma,LA

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

14
14
years of professional experience

Work History

Purchasing Assistant /Office Administrative Assistant

Cross Services Group
Houma, LA
01.2012 - 04.2013
  • Negotiated prices and terms with vendors to secure favorable deals.
  • Responded promptly to customer inquiries regarding order status or delivery issues.
  • Identified discrepancies between purchase orders, invoices and delivered items.
  • Worked closely with Accounts Payable department to resolve invoice discrepancies.
  • Coordinated shipping schedules between vendors and customers as necessary.
  • Developed relationships with vendors to ensure timely delivery of goods.
  • Reviewed purchase orders and invoices for accuracy.

Real Estate Agent

Larussa Real Estate Agency
Houma, LA
01.2000 - 12.2008
  • Prepared comparative market analysis to estimate properties' value.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Maintained updated knowledge of local real estate markets.
  • Researched current listings available in the area using multiple online resources.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Created detailed property descriptions for use in marketing material.
  • Responded promptly to client inquiries via phone or email.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Organized promotional materials used in sales presentations.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Attended industry events such as conventions and seminars.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Coordinated appointments to show homes to prospective buyers.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Managed real estate transactions from initiation to closing.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Presented properties to potential buyers and addressed questions.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Cashier / Payment Specialist

South Lousisana Electrical Company
Houma, LA
04.2008 - 10.2008
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Performed data entry into the company's financial system as needed.
  • Monitored cash flow by tracking all incoming and outgoing funds.

Administrative Assistant / Payroll

Terrebonne Parish Consolidated Government Landfill
Houma, LA
06.2006 - 04.2008
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors and provided general information about the company.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Customer Service Manager /Cash Office Associate

Wal-Mart Supercenter
Houma, LA
02.1999 - 10.1999
  • Monitored staff performance to ensure adherence to customer service standards.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Assisted customers in locating products within the store.
  • Verified cash drawer, counted money and balanced receipts.
  • Trained new employees on proper cash handling techniques and policies.
  • Identified suspicious activities or irregularities and reported to management immediately.
  • Organized work area to maintain cleanliness and safety standards.
  • Assisted with training new employees on proper cash handling procedures.
  • Processed refunds and credits due to customers in a timely manner.
  • Performed opening and closing procedures according to established guidelines.
  • Handled customer transactions with accuracy and efficiency.
  • Tracked daily cash differences, compiled reports, and compared past data to find causes.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Prepared and checked cashier register tills.
  • Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
  • Ensured the cash office was organized, clean, and operated efficiently.
  • Organized cash movements between offices and to or from banks.

Education

Accounting And Computer Science

Fletcher Technical College
Houma, LA
12-1999

Real Estate

Donaldson Educational Services
Metairie, LA
10-1999

GED -

South Terrebonne High School
Bourg, LA
06-1986

Skills

  • Purchasing report updating
  • Supply inventory measuring
  • Problem-solving capabilities
  • Vendor Relationship Management
  • Invoicing and collections
  • Budgeting
  • Data processing
  • Payroll Processing
  • Spreadsheet management
  • Office administration
  • Mail handling
  • Administrative support

References

Lucy Dupre (985)852-8937 lduprey_@yahoo.com

Denise Womack (985)855-5928 ajiajane@att.net

Edelta Brunet (985)856-9668 edeltabrunet@gmail.com

Timeline

Purchasing Assistant /Office Administrative Assistant

Cross Services Group
01.2012 - 04.2013

Cashier / Payment Specialist

South Lousisana Electrical Company
04.2008 - 10.2008

Administrative Assistant / Payroll

Terrebonne Parish Consolidated Government Landfill
06.2006 - 04.2008

Real Estate Agent

Larussa Real Estate Agency
01.2000 - 12.2008

Customer Service Manager /Cash Office Associate

Wal-Mart Supercenter
02.1999 - 10.1999

Accounting And Computer Science

Fletcher Technical College

Real Estate

Donaldson Educational Services

GED -

South Terrebonne High School

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Tammy Romero