Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Ross

Massillon,Oh

Summary

I enjoy learning new and exciting opportunities. I am a hard working and always on time with everything I do. I am easy to get along with.

Overview

16
16
years of professional experience

Work History

Cashier Supervisor

Marc Glassman Inc.
06.2020 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Built positive relationships with customers to increase repeat business.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Cashier

BJ's Wholesale
11.2018 - 02.2019
  • Welcomed customers and helped determine their needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

Patient Access Representative

Summa Barberton Hospital
04.2014 - 08.2017
  • Provided excellent customer service to patients and medical staff.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Verified patient insurance eligibility and entered patient information into system.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Medical Receptionist

Premier Pulmonary Critical Care And Sleep
10.2012 - 10.2013
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.

Medical Receptionist

NeuroCare Center
08.2008 - 02.2010
  • Helped patients complete necessary medical forms and documentation.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

High School Diploma -

Washington High School
Massillon, OH

Skills

  • Physical Stamina
  • POS Terminal Operation
  • Problem Anticipation and Resolution
  • Cash Register Operation
  • POS Systems

Timeline

Cashier Supervisor

Marc Glassman Inc.
06.2020 - Current

Cashier

BJ's Wholesale
11.2018 - 02.2019

Patient Access Representative

Summa Barberton Hospital
04.2014 - 08.2017

Medical Receptionist

Premier Pulmonary Critical Care And Sleep
10.2012 - 10.2013

Medical Receptionist

NeuroCare Center
08.2008 - 02.2010

High School Diploma -

Washington High School

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Tammy Ross