Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Tammy Rowan

Mesquite

Summary

Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Branch Manager

Susser Bank
01.2019 - 08.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Pioneered adoption of mobile banking services, expanding customer access and convenience.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Branch Manager

MidSouth Bank
09.2004 - 12.2019
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Reduced staff turnover with effective training programs and employee support initiatives.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
  • Coordinated special events at the branch location which resulted in increased foot traffic.
  • Completed daily Bank Secrecy Act reports.
  • Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Universal Banker

Town Bank
09.1995 - 09.2004
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Calculated fees due, interest and change for customer transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Wrote and distributed customer correspondence.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions.

Universal Banker

Mesquite National Bank
06.1983 - 09.1995
  • Handled various accounting transactions.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Calculated fees due, interest and change for customer transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions.

Education

Mesquite High School
Mesquite TX

Principles of Banking -

American Institute of Banking
Dallas, TX

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Verbal/written communication
  • Employee development
  • Decision-making
  • Cash handling
  • Relationship building
  • Team player
  • Staff supervision
  • Training and development
  • Business development
  • Interviewing and hiring
  • Account review
  • Documentation
  • Friendly
  • Cash handling expertise
  • Banking
  • Approachable
  • Risk mitigation
  • Performance reviews
  • Financial services
  • Community relations
  • Shift scheduling
  • Bank security expert
  • Security and safety protocols
  • Federal regulations
  • Knowledge of equifax application engine
  • Upselling and cross selling
  • Dependable
  • Reliable
  • Customer and vendor relations
  • Multi-tasking

Accomplishments

  • Improved employee satisfaction and reduced turnover.
  • Collaborated with team of 3 in the development of new account program.
  • Implemented birthday program for clients.
  • Branch Audit Score 100 for 3 years

Certification

Notary


Banking Cerfiication

Languages

English

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Branch Manager

Susser Bank
01.2019 - 08.2025

Branch Manager

MidSouth Bank
09.2004 - 12.2019

Universal Banker

Town Bank
09.1995 - 09.2004

Universal Banker

Mesquite National Bank
06.1983 - 09.1995

Mesquite High School

Principles of Banking -

American Institute of Banking

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Tammy Rowan