Tammy R Peterson
Healthcare Regulation
Frontenac,USA
Summary
Self-motivated professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success. Knowledgeable with background in project coordination and performance improvement successfully managing multiple tasks simultaneously.
Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Skilled at developing and maintaining documentation systems, managing calendars and preparing reports.
Knowledgeable in performance improvement principles, business processes and customer service best practices.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Trauma System Designation Coordinator
Minnesota Department of Health
09.2012 - Current
- Company Overview: State Trauma System
- This lead position exists for designing and administering the process for designating hospitals as qualified trauma facilities throughout Minnesota
- This position establishes and oversees processes for hospitals to meet quality and resource standards that qualify them to participate in the state's trauma system, as well as to bill for trauma-team activations, should these designated hospitals so choose
- Over 100 hospitals seek designation or re-designation as Level 3 or Level 4 trauma hospitals
- All need initial technical assistance, self-review assistance and site visits as well as ongoing organizational assistance and periodic site visits
- Many require on-going technical assistance and education with respect to performance improvement processes, identifying opportunities of improvement, identification and implementation of action plans to resolve identified issues
- Responsibilities include: To establish and operate an application and site review process for hospitals seeking to be designated as trauma hospitals
- This includes organizing and conducting hospital site visits and working with MD and RN team
- Responsible for all report editing and processing of correspondence with hospitals
- To provide or arrange technical assistance to hospitals as they establish the internal processes necessary for designation
- This includes educating hospitals on performance improvement processes
- To organize, train and oversee contract teams of trauma care professionals to provide site visits for hospitals seeking trauma designation
- To provide support and recommendations to the State Trauma Advisory Council (STAC) in making designation decisions and in general trauma policy matters
- To ensure that current and prevailing standards for trauma care, emergency response, and quality/performance improvement are adopted by individual hospitals and are reflected in updates to the hospital designation process
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Healthcare System Communications Planner
Minnesota Department of Health
09.2009 - 09.2012
- Company Overview: Office of Emergency Preparedness
- Responsible for healthcare system communication planning for the Hospital Preparedness Program unit in the Office of Emergency Preparedness
- Main responsibilities includes administration of the web-based MNTrac System, an emergency communication tool, utilized to track resources, bed availability and provide for emergency communications
- The system is utilized by hospitals, local public health, emergency management, EMS, skilled nursing facilities, and others as appropriate for emergency preparedness and response
- Oversight of the contracts (development and hosting/support contracts) for the MNTrac System, ImageTrend is the vendor of the system
- Provide initial and on-going technical assistance and education on the system (administrative and user levels)
- Oversee system utilization and system maintenance
- Provide support and recommendations to the MNTrac Advisory Team for making decisions on MNTrac system architecture, usage guidance, and policy creation
- Convene and facilitate the (multi-disciplinary) MNTrac Advisory Team and six MNTrac workgroups (virtual and face to face meetings) to provide leadership for strategic planning with the MNTrac system
- Build cooperative working relationships with federal, state and local agencies involved in the HPP program
- Ensure all state and federal data privacy laws and patient confidentiality requirements are maintained
Paramedic (casual)
City of Woodbury
08.2000 - 02.2012
- Company Overview: Woodbury Public Safety
- Part-time position
- Responsible for 911 response to ambulance calls and providing ALS level care and transport of sick and injured to appropriate destinations based on appropriate trauma or medical resources
- Occasional assistance with continuing education sessions
- Assisted with preparation for state licensing inspections and provided insight on state regulatory requirement for EMS due to experience with the EMSRB
EMS Specialist
Minnesota Emergency Medical Services Regulatory Board
11.2003 - 09.2009
- Responsible for all components of EMS Regulation in the SE Region of the State
- Responsibilities included: Scheduling and conducting licensing/compliance site visits with ambulance services in the southeast, south central and portions of the metro region to determine compliance with state licensing requirements
- Site visits included but were not limited to: Provide technical assistance, Issuance of corrective action notifications, Provide on-going organizational assistance and problem solving discussions to foster creative solutions to maintaining compliance with state licensing requirements as well as agency issues
- Educational assistance with the MNSTAR system
- Worked collaboratively with the EMS Regional programs to identify agency needs and provide appropriate resources for continuous quality improvement
- Provide technical assistance, advice and direction to agencies wishing to expand their level of service to include part time ALS level care and licensure
- Provide site reviews, recommendations and reports for determination of the approval of applications
- Served as the National Registry of EMTs Representative - conducting EMT-I and EMT-Paramedic level exam administration
- Participated in Emergency Preparedness and Response planning
- Provided education on the MNSTAR and MNTrac (coordination center) systems
- Conducted complaint investigations
- Enforced regulations pertaining to State Emergency Medical Services regulations.
Education
B.A. - Individualized Degree: Natural and Social Sciences
Metro State University
St. Paul, Minnesota05.1999
Certificate - Intensive Care Paramedic Program
Century College
White Bear Lake, Minnesota12.1992
High School/GED -
Lincoln High School
Lake City, Minnesota06.1989
Skills
- Customer Service
- Strong oral and written communication skills
- Work Planning and Prioritization
- Relationship Building
- Report Writing
- Performance Improvement
- MS Office
- Regulatory Compliance
Certification
- Minnesota Driver's License Class D, #A121-049-601-704, 06/04/25
- National Registry of EMTs - Paramedic Certification, #M0845185, 10/01/93, 03/01/25
- State of Minnesota EMT- Paramedic Certification, #238772, 02/01/93, 03/01/25
- ACLS, 02/23/21, 02/25
- BCLS, 02/23/21, 02/25
Awards
- Letter of Commendation, Kansas City Missouri Police Chief, 02/01/97
- Award of Excellence, Emergency Medical Services Regulatory Board, 2017
References
Available upon request.
Training
- Paramedic Refresher training, 60, 02/01/23
- ACLS, 16, 02/01/25
- BLS, 02/01/25
- Mini MBA in Emergency Medical Services, 04/01/03
- Project Management Series (MDH), in process
Other Information
- Mayo Clinic Health System in Lake City, Board Member-Community Trustee, 02/01/10 - 09/01/12
- First Congregational Church, Lake City, MN - Board Member, 01/01/08 - 12/01/10
- Participated in the Amigos de Las Americas program - Immunization and Health Education program in Paraguay, 06/01/98 - 08/01/98
Timeline
Trauma System Designation Coordinator
Minnesota Department of Health
09.2012 - Current
Healthcare System Communications Planner
Minnesota Department of Health
09.2009 - 09.2012
EMS Specialist
Minnesota Emergency Medical Services Regulatory Board
11.2003 - 09.2009
Paramedic (casual)
City of Woodbury
08.2000 - 02.2012
Certificate - Intensive Care Paramedic Program
Century College
High School/GED -
Lincoln High School
- Minnesota Driver's License Class D, #A121-049-601-704, 06/04/25
- National Registry of EMTs - Paramedic Certification, #M0845185, 10/01/93, 03/01/25
- State of Minnesota EMT- Paramedic Certification, #238772, 02/01/93, 03/01/25
- ACLS, 02/23/21, 02/25
- BCLS, 02/23/21, 02/25
B.A. - Individualized Degree: Natural and Social Sciences
Metro State University
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