Tammy Russell
Summary
Experienced in delivering exceptional customer service and efficiently processing transactions. Utilizes effective communication and problem-solving skills to address client needs. Demonstrates a proven track record of accuracy in cash handling and consistently fosters positive customer interactions.
Overview
48
48
years of professional experience
Work History
Receptionist
J & A Automotive
06.2024 - Current
- Welcoming visitors
- Answering phone calls
- Scheduling appointments
- Managing customer inquiries
- Coordinating with technicians
- Handling billing tasks
- Ensuring customer satisfaction throughout the repair process
Spa Manager/Receptionist
Stonehouse Day Spa
06.2021 - 06.2024
- Greet customers and check in for their appointments
- Make customer appointments for spa services
- Receive payments for goods and services and properly account for all transactions and monies
- Answer phone and provide proper response
- Handle and assist as needed with guest recovery and issues
- Maintain facility and retail inventory on display
- Communicate and inform co-workers of any and all pertinent information daily
Vacation Sales Consultant /Trainer
Abeo Travelers Club
02.2014 - 02.2021
- Established commonality and built rapport with prospective and/or current owners
- Conducted face-to-face presentations in our award-winning resorts and extended the opportunity to enhance current ownership or begin a new opportunity
- Generated sales through initializing transactions and utilizing proper closing techniques
- Presented financing options for new and existing owners
- Attended ongoing, advanced sales and career training
- Trained new and existing sales representatives in product features, sales incentives and selling techniques
Call Center Supervisor
Financed Luxury Travel
09.2012 - 11.2013
- Hired, trained, and supervised new Call Center Agents as required to meet quotas
- Guided agents through difficult calls or issues, diffusing angry customers, or handling issues that could not be fielded by representatives
- Provided weekly leads to call center agents and tracked progress
- Developed and set objectives for day-to-day operations in a call center
Reservations and Sales Agent
Sunset Group
05.2007 - 07.2012
- Assisted customers in planning and booking reservations for hotel room and flights
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Handled concerns quickly and escalated major issues to supervisor
- Accepted payments and processed refund and cancellation requests via phone
- Up-sold by informing customers of additional services like special spa packages or upgraded rooms
Substitute Teacher
Putnam County School Board
09.2001 - 05.2007
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Uphold classroom routines to support student environments and maintain consistent schedules
- Administered and graded tests and quizzes and reported performance to primary teacher
Time Off for Family Care and Education
Self
08.1986 - 09.2001
- Cared for my four children, including my youngest son with down syndrome and severe AV septal heart defect
- Attended TTU to finish my degree
- Cared for my mother who had cancer
Medical Office Receptionist
Dr. Michael Littell
04.1984 - 08.1986
- Pulled charts and prepared for nurse and doctor assessment
- Directed patients to exam rooms, fielded questions and prepared for physician examination
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Oversaw all billing for Medicaid, Medicare, commercial insurance and private pay clients
- Communicated with insurance providers to resolve any denied claims and resubmit
Teller / Compliance Officer / THDA Mortgage Loan Processor
Bank Of Celina
05.1977 - 05.1984
- Responsible for reviewing bank practices, documents and completed work to identify areas where changes might be necessary
- Consulted with management on findings and assisted in implementing corrective action plans
- Coordinated with federal regulators and prepared monthly report of findings
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Reviewed and validated details of loan applications and closing documentation
- Set up and completed loan submission packages
- Assisted at drive-in window and teller windows when needed
Education
Bachelor of Science - Accounting
Tennessee Technological University
Cookeville, TN05.2000
Skills
- Cash handling
- Exceptional customer service
- Friendly
- Customer relationship building
Timeline
Receptionist
J & A Automotive
06.2024 - Current
Spa Manager/Receptionist
Stonehouse Day Spa
06.2021 - 06.2024
Vacation Sales Consultant /Trainer
Abeo Travelers Club
02.2014 - 02.2021
Call Center Supervisor
Financed Luxury Travel
09.2012 - 11.2013
Reservations and Sales Agent
Sunset Group
05.2007 - 07.2012
Substitute Teacher
Putnam County School Board
09.2001 - 05.2007
Time Off for Family Care and Education
Self
08.1986 - 09.2001
Medical Office Receptionist
Dr. Michael Littell
04.1984 - 08.1986
Teller / Compliance Officer / THDA Mortgage Loan Processor
Bank Of Celina
05.1977 - 05.1984
Bachelor of Science - Accounting
Tennessee Technological University
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