Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Ryon

Tammy Ryon

Ringgold,GA

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at T-Mobile. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and team productivity. Demonstrated expertise in Microsoft Outlook and active listening, leading to a significant improvement in customer satisfaction metrics. Skilled in transforming challenges into positive outcomes through innovative problem-solving and exceptional communication.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

T-Mobile
05.2008 - 01.2025

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  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Associate Degree In Nursing - Medical Assistant

Miller Mott
Chattanooga, TN
06.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Clerical support
  • Live chat support
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Coordination
  • Assertiveness
  • Recordkeeping strengths
  • Reading comprehension
  • Office equipment proficiency
  • Staff education and training
  • Escalation management
  • Product education
  • Key holder experience
  • Credit adjustments
  • Promotional support

Timeline

Customer Service Representative

T-Mobile
05.2008 - 01.2025

Associate Degree In Nursing - Medical Assistant

Miller Mott
Tammy Ryon