Tammy Sajdak
POQUOSON,Virginia
Summary
Dynamic Food and Beverage Manager with a proven track record at Wawa, excelling in cost control and employee performance evaluations. Enhanced customer satisfaction through effective training programs and optimized inventory management, significantly reducing waste. Committed to maintaining high sanitation standards while fostering a collaborative team environment that drives operational success.
Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Wawa
07.2020 - 03.2025
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
General Manager of Food Service
KFC
02.2016 - 06.2020
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
Education
High School Diploma -
Brashear High School
Pittsburgh, PA06-1990
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Labor management
- Sanitation standards
- Hygiene regulations
- Food presentation
- Service delivery management
- Allergy management
- Operations oversight
- Ordering supplies
- ABC standards
- Beverage making
- Table management
- Front of house management
- Training and onboarding
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Operations management
- Employee performance evaluations
- Team leadership
- ServeSafe manager
- Scheduling
- Monitoring food preparation
- Staff supervision
- Critical thinking
- Sales promotion
- Recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Manager
Wawa
07.2020 - 03.2025
General Manager of Food Service
KFC
02.2016 - 06.2020
High School Diploma -
Brashear High School
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