Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Schenck

Williamsport,PA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

33
33
years of professional experience

Work History

Administrative Assistant

Wolyniec Construction
Williamsport, PA
11.2016 - Current
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed and maintained confidential employee payroll records.
  • Provided support during financial audits related to payroll.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Secured personal and payroll information in compliance with federal regulations.
  • Posted work hours completed to files to properly bill clients.
  • Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.

Server/Bar Tender/Server Professional

Longhorn Steakhouse
Shamokin Dam, PA
10.2011 - 06.2016
  • Developed rapport with guests and a
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded to ad hoc cleaning duties at end of shift.

Server/Bartender/Cook

Hotel Middleburg
Middleburg, PA
01.2009 - 10.2011
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Trained new employees to perform duties.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded to ad hoc cleaning duties at end of shift.

Day Aide

UCP Of Central
Sunbury, PA
08.2007 - 08.2009
  • Enhanced individual relationships by actively listening and reinforcing expected behaviors.
  • Partnered with team members and relatives to create effective strategies ensuring personal achievements.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Supervised day program ensuring all individuals were engaged in safe activities.
  • Coordinated travel arrangements for individuals.
  • Assisted aides with dayroom activities and instruction.
  • Engaged individuals in meaningful conversations about their interests, or daily experiences.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Attended staff meetings and professional development sessions.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Participated in staff meetings to facilitate program planning, goal setting and implementation.
  • Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.
  • Assist with all ADLs, including, but not limited to, encouraging independence in toileting, personal hygiene, dressing, eating, transferring, and socialization in the community
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.Safeguarded patient privacy with strict adherence to HIPAA protocols.

Residential Service Aide

Selinsgrove Center
Selinsgrove, PA
01.1992 - 05.2007
  • Provide support for self-care, socialization, and health care.
  • As a group advocate, I recorded daily progress notes, monthly progress notes, and attended quarterly and yearly ISP meetings.
  • Assist with all ADLs, including, but not limited to, encouraging independence in toileting, personal hygiene, dressing, eating, transferring, and socialization in the community.
  • Performed general housekeeping duties, such as laundry, meal preparation, and light cleaning.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Performed assessments to determine individual limitations and strengths.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Developed positive relationships with family members of the resident through communication and collaboration.
  • Maintained accurate records of resident care plans and progress.
  • Observed behavior of residents for any changes that may require further attention from medical staff.
  • Created a safe environment for the residents by monitoring their whereabouts at all times.
  • Responded to emergency situations in a timely manner.
  • Reported any changes in the resident's physical or mental condition to supervisors or healthcare professionals.
  • Encouraged independence while providing appropriate guidance when necessary.

Education

High School Diploma -

Selinsgrove High School
Selinsgrove, PA
06-1990

Some College (No Degree) - Early Childhood Care And Education

Pennsylvania College of Technology
Williamsport, PA

Skills

  • Personal Care Assistance
  • Scheduling Coordination
  • Dedicated Patient Advocate
  • Equipment troubleshooting
  • Time management
  • Problem-solving
  • Written communication
  • Reliability and punctuality
  • Collaborative teamwork
  • Relationship building
  • Daily living assistance
  • Patient care
  • Document filing
  • Medications
  • Scheduling appointments
  • Training support
  • Crisis intervention
  • Behavior management techniques
  • Active listening
  • Curriculum support
  • Critical thinking
  • Record keeping

Timeline

Administrative Assistant

Wolyniec Construction
11.2016 - Current

Server/Bar Tender/Server Professional

Longhorn Steakhouse
10.2011 - 06.2016

Server/Bartender/Cook

Hotel Middleburg
01.2009 - 10.2011

Day Aide

UCP Of Central
08.2007 - 08.2009

Residential Service Aide

Selinsgrove Center
01.1992 - 05.2007

High School Diploma -

Selinsgrove High School

Some College (No Degree) - Early Childhood Care And Education

Pennsylvania College of Technology

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Tammy Schenck