Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Tammy Scott

Tallahassee,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

35
35
years of professional experience
1
1
Certificate

Work History

Driver

Uber, Lyft, Private
Tallahassee, Florida
12.2020 - Current
  • Manage time efficiently when making multiple stops along designated routes.
  • Monitor road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • I provide excellent customer service by responding promptly to customer inquiries and complaints.
  • Follow all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Graphic Designer

TwistedT Designs
Tallahassee, FL
01.2009 - Current
  • Develop graphics, logos, and layouts for product illustrations, company logos, and websites.
  • I implement client feedback into design revisions, ensuring final deliverables meet project requirements.
  • Utilize typography, color, and layout to enhance visual communication and message clarity.
  • Select colors and themes while adding functionality to create new designs.

Team Leader, Sales Operations

Dollywood Theme Park
Pigeon Forge, TN
10.2015 - 02.2018
  • Ensured compliance with company policies related to safety, security, and privacy regulations.
  • Implemented strategies to increase efficiency within the team.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Resolved customer complaints quickly and efficiently.
  • Provided daily direction and guidance to team members in Sales Operations.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Coached team members on best practices for achieving success in their roles.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Operated cash registers to process payments for goods and services.
  • Complied with all health and safety regulations while performing job duties.
  • Identified opportunities for process optimization within the department.
  • Coached staff on strategies to enhance performance and improve customer relations.

Certified Nursing Assistant

Nightingale Nursing Agency
Douglas, GA
04.2014 - 10.2015
  • Created schedule in coordination with clients and their schedules
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Participated in educational programs related to nursing assistant skills development.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Customer Service Representative

Convergys, DirectTV Call Center
Valdosta, Georgia
07.2010 - 04.2014
  • Provided accurate information about products or services to customers.
  • Assisted customers with product inquiries, orders, and complaints in a timely manner.
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Resolved customer issues by troubleshooting problems over the phone.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured all customer questions were answered completely and accurately according to company policies and procedures.
  • Utilized computer systems to track, gather information, and and or troubleshoot customer issues.
  • Collaborated with other departments to resolve complex customer inquiries.

Owner

AKJ&Co
Valdosta, GA
03.2006 - 10.2009
  • Maintained relationships with existing clients by providing superior customer service.
  • Conducted performance reviews for employees on a regular basis.
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Provided direction and guidance to employees.
  • Ensured compliance with local, state, and federal regulations.
  • Reviewed legal documents related to business operations.
  • Identified new opportunities for growth, expansion, and diversification.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accounts payable files and records in an organized manner.
  • Developed relationships with customers to facilitate timely payments on overdue accounts.
  • Processed payroll information for employees, including calculating wages and deductions.

Education

Associate of Arts - Business Management

Florida Gateway College
Lake City, FL

Skills

  • Revenue Generation
  • Passenger Assistance
  • Confidentiality understanding
  • Customer Service
  • Safe driving techniques
  • Relationship Building
  • Safe Driving Practices
  • Processes and procedures
  • Strategic Planning
  • Problem-Solving
  • Punctuality
  • Route Determination

Certification

  • Nationally Certified Phlebotomist
  • CPR & First Aid Certified
  • Top Uber Driver in the Tallahassee Area

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Driver

Uber, Lyft, Private
12.2020 - Current

Team Leader, Sales Operations

Dollywood Theme Park
10.2015 - 02.2018

Certified Nursing Assistant

Nightingale Nursing Agency
04.2014 - 10.2015

Customer Service Representative

Convergys, DirectTV Call Center
07.2010 - 04.2014

Graphic Designer

TwistedT Designs
01.2009 - Current

Owner

AKJ&Co
03.2006 - 10.2009

Associate of Arts - Business Management

Florida Gateway College

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Tammy Scott