Tammy Scroggins

• Provided assistance with personal hygiene, including bathing and dressing.
• Organized and maintained the home environment, ensuring all areas are clean and tidy.
• Assisted clients with mobility challenges in transferring from bed to wheelchair or other seating.

Give diabetic shots , check sugar levels with their arm glucose meter , check vital signs , help patient go to doctor appointments , and errands .

• Maintained daily logs of activities, meals served and medications administered.
• Prepared nutritious meals according to dietary guidelines provided by dietitians or physicians.
• Monitored vital signs such as temperature, pulse and respiration rate when necessary.
• Assisted with toileting needs and incontinence care for those needing additional support.
• Provided companionship through conversation, outings and shared activities.
• Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
• Administered prescribed medications on a timely basis and monitored effectiveness of medication therapy.
• Cared for pets such as walking dogs, providing food and water and cleaning up after them.
• Transported clients to social events or recreational activities outside the home environment.
• Ensured client safety by monitoring activity levels while providing supervision during walks outside the home.
• Observed changes in physical and mental condition of clients and reported any abnormalities promptly to supervisor.
• Responded quickly to emergency situations involving medical problems or accidents.

• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Changed bed linens and towels, tidied up rooms.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Sanitized all areas of the hotel lobby and public restrooms.
• Emptied trash receptacles throughout the property.
• Scrubbed kitchen appliances, countertops and fixtures.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Organized closets with hangers for guests' clothing items.
• Responded to requests from guests regarding housekeeping needs.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Reported any maintenance issues or damage to supervisors immediately.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Followed safety procedures when handling hazardous materials.
• Provided information about hotel services upon request from guests.
• Observed proper use of chemicals when cleaning various surfaces.
• Disinfected telephones, light switches and other frequently touched objects.
• Ensured that all health standards were met during cleaning operations.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Interacted pleasantly with clients and guests when performing daily duties.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Maintained and organized cleaning supplies stock.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Returned rooms to occupant-ready status to satisfy future guests.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Communicated with customers about requests for additional supplies or cleaning services.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Communicated with maintenance team on damages to repair.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
• Swept and damp-mopped private stairways and hallways.
• Sorted and counted linens and organized in storage areas.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Reported damage or theft of hotel property to management.
• Inspected furniture for damage or stains in between guest stays.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Waxed and polished wood furnishings to restore faded appearance.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.

• Answered customer inquiries via phone, email and chat in a timely manner.
• Provided customers with product and service information to aid them in making informed decisions.
• Assisted customers with troubleshooting technical issues related to products or services.
• Resolved customer complaints efficiently and effectively.
• Gathered feedback from customers on quality of service received.
• Processed orders and returns accurately and promptly.
• Maintained records of customer interactions, transactions, comments and complaints.
• Offered solutions for improving the customer experience when applicable.
• Monitored customer satisfaction levels through surveys and provided feedback to management team.
• Developed strategies to improve customer service processes.
• Tracked data surrounding customer interactions using various software programs such as Salesforce CRM.
• Identified areas of improvement within the customer service department based on feedback from customers.
• Collaborated with cross-functional teams to ensure seamless delivery of services.
• Ensured compliance with company policies and procedures.
• Managed escalated situations calmly and professionally.
• Followed up with customers after each interaction to ensure their needs were met.
• Remained knowledgeable about current industry trends, products, services, pricing structures, promotions.
• Communicated changes in policy or procedures clearly to customers.
• Encouraged repeat business by providing excellent customer care at all times.
• Adhered to strict confidentiality guidelines regarding client information.
• Recommended process improvements for increased efficiency.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.