Tammy Serfass

Human Resource Business Partner

The Giant Company

Carlisle, PA

03.2013 - Current

Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
Assisted in the development of succession planning for key positions within the organization.
Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
Participated in investigations into complaints of workplace harassment or discrimination.
Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
Coached managers on best practices for effective management of their teams.
Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
Implemented employee recognition programs that reward achievement or excellence in performance.
Represented the organization at job fairs or other recruiting events in order to attract top talent.
Conducted exit interviews with departing employees to understand reasons for leaving the company.
Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
Conducted annual employee performance reviews and provided feedback to improve job performance.
Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
Advised supervisors on appropriate disciplinary action according to company policy when necessary.
Collaborated with senior leadership to develop strategic plans to support business objectives.
Organized team building activities designed to promote collaboration among employees across departments.
Drove changes to different areas of operations to align company with HR strategies.
Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.