Tammy Serrette
Henderson ,La
Summary
Highly organized and motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Excellent in multitasking and pipeline management, leveraging skills in MSO, Excel and Salesforce. Demonstrated exceptional teamwork, consistently meeting or exceeding expectations.
Overview
24
24
years of professional experience
Work History
Account Executive
Waste Management
2017.10 - 2023.11
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
- Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.
- Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Set and achieved company defined sales goals.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
Sales Account Manager
Waste Management
2014.10 - 2017.08
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Customer Service Representative, Account Manager
Label Concepts
2012.12 - 2014.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Account Manager
Waste Management of Acadiana
1999.10 - 2012.11
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Cecilia High School
Cecilia, La 05.1982
Skills
Client Relationship Building
Account Management
Relationship building and management
Pipeline Management
Sales Reporting
Time Management
Research and analysis
Written and verbal communication
Software Proficiency MSO, Excel, Salesforce
Teamwork and Collaboration
Organizational Skills
Multitasking
Accomplishments
Achieved Emerald Circle Elite Achiever by completing highest sales with accuracy and efficiency.
2021 Emerald Circle Elite Achiever
2022 Emerald Circle Elite Achiever
Timeline
Account Executive
Waste Management
2017.10 - 2023.11
Sales Account Manager
Waste Management
2014.10 - 2017.08
Customer Service Representative, Account Manager
Label Concepts
2012.12 - 2014.10
Customer Service Account Manager
Waste Management of Acadiana
1999.10 - 2012.11
High School Diploma -
Cecilia High School
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