TAMMY SHAFFER
Edmond
Summary
As a dedicated sales associate with strong organizational skills and over 10 years experience in customer service. I have home management experience, and seek to apply a wide range of sales techniques, product knowledge, and excellent customer service to achieve any company goals.
Overview
6
6
years of professional experience
Work History
Cleaning Crew Member
MaidOK
08.2024 - Current
- Operated cleaning equipment to maintain high standards of cleanliness and sanitation.
- Conducted thorough inspections to ensure compliance with company quality standards.
- Trained new team members on safety protocols and efficient cleaning techniques.
- Implemented best practices in organization, leading to improved workflow efficiency.
- Maintained inventory of cleaning supplies, ensuring availability for all tasks.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Inbound Return Coordinator
Petra Industries
11.2022 - 11.2023
- Coordinated cross-departmental projects to streamline operations and enhance communication.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Entered data, generated reports, and produced tracking documents.
- Maintained detailed documentation for compliance purposes, ensuring adherence to company policies.
Merchandiser
Driveline Retail Merchandising
01.2022 - 03.2022
- Developed and implemented effective merchandising strategies to maximize product visibility.
- Collaborated with store management to ensure compliance with company merchandising standards.
- Utilized inventory management systems for accurate stock tracking and reporting.
- Built relationships with retailers to enhance brand presence and support sales initiatives.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
Walmart
09.2021 - 02.2022
- Analyzed sales data to optimize product placement and inventory levels.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Wendy's
07.2021 - 09.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Superior Staffing
05.2021 - 07.2021
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Organized inventory using barcode scanning systems, ensuring accurate stock levels and location tracking.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Warehouse Worker
Amazon
09.2020 - 06.2021
- Implemented safety protocols, reducing workplace accidents through regular training and compliance checks.
- Assisted in loading and unloading shipments, maintaining productivity during peak operational periods.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Goodwill Industries of Oklahoma
06.2019 - 07.2020
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash management, balancing registers at the beginning and end of shifts.
- Addressed customer complaints professionally, ensuring satisfaction and loyalty retention.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Accounting/ Quickbooks Training/ Business -
OSU-OKC - REACH Program
01.2019
High School Diploma - undefined
Oklahoma City Community College
01.2018
Skills
- Customer Service
- Punctual
- Team Oriented
- Excellent Reading & Writing Skills
- Outgoing & Energetic Attitude
- 10 Key Data Entry 9,000 ksph
- Typing (40 wpm )
- Quickbooks 2015
- Microsoft Office ( Excel, Word, PP, Outlook )
Timeline
Cleaning Crew Member
MaidOK
08.2024 - Current
Inbound Return Coordinator
Petra Industries
11.2022 - 11.2023
Merchandiser
Driveline Retail Merchandising
01.2022 - 03.2022
Walmart
09.2021 - 02.2022
Wendy's
07.2021 - 09.2021
Superior Staffing
05.2021 - 07.2021
Warehouse Worker
Amazon
09.2020 - 06.2021
Goodwill Industries of Oklahoma
06.2019 - 07.2020
High School Diploma - undefined
Oklahoma City Community College
Accounting/ Quickbooks Training/ Business -
OSU-OKC - REACH Program
TRAINING / INTERNSHIP
- HEART & THRIFT STORE Customer Service December 2018
- ROC RESALE SHOP Customer Service April 2019
- PRUDENTIAL INSURANCE Clerical Assistant April 2019
EXPERIENCE
- Home Caretaker August 2013 - Present Oversee and carry out daily routines in a timely manner. Manage monthly family finances including budgeting, menu planning, purchasing food for daily meals, perform all housekeeping duties, maintenance work, anticipate and meet all needs of the household.
- Novelty and GIFT STORE AUGUST 2008 - 2012 Sales Associate Communicate with customers to identify purchasing needs. Provide information about store policies, and popular sales items. Assisted with inventory and stock management. Maintained product display, investigated and resolved customer complaint. Cash register experience, exceeded sales goals monthly, provided excellent customer service.