Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Shanks

Lexington,Ky

Summary

Experienced Senior Registrar with over 10 years of experience successfully handling patient paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.

Overview

14
14
years of professional experience

Work History

Registrar

University Of Kentucky Hospital
08.2020 - Current
    • Greeted every guest with personable approach and provided knowledgeable service.
    • Organized, reviewed, and filed paperwork for secure recordkeeping.
    • Verified paperwork accuracy and checked for completion prior to processing.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Updated computer system with latest information to keep records current and accurate.
    • Monitored enrollment processes to meet regulations and accreditation standards.
    • Upheld HIPAA regulations and standards for protecting patient information.
    • Secured confidential patient information from unauthorized access.
    • Performed regular quality and validation assessments on patient data to verify accuracy.
    • Performed software updates, upgrades and data backups.

Assistant Manager

Extended Stay America
10.2017 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Manager of Transportation

Nurses Registry And Home Health
09.2009 - 09.2017
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Oversaw team of 15 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Organized records of vehicles, schedules and completed orders.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures

Education

No Degree - Business Management

University of Louisville
Louisville, KY

High School Diploma -

Madison Central High School
Richmond, KY
05.1989

Certificate - Business Management

Madison County Vocational
Richmond, KY
05.1989

Skills

  • Database Administration
  • MEDITECH EHR Software
  • Electronic Medical Record Software
  • Interpersonal Communication
  • Google Workspace
  • Excellent Communication
  • Team Management
  • Written Communication
  • Networking
  • Attention to Detail
  • Supervision and Leadership
  • Problem Resolution
  • Self-Directed
  • Organization
  • Social Perceptiveness
  • Task Prioritization
  • Critical Thinking

Timeline

Registrar

University Of Kentucky Hospital
08.2020 - Current

Assistant Manager

Extended Stay America
10.2017 - 08.2020

Manager of Transportation

Nurses Registry And Home Health
09.2009 - 09.2017

No Degree - Business Management

University of Louisville

High School Diploma -

Madison Central High School

Certificate - Business Management

Madison County Vocational

Similar Profiles

CREATE PROFILE
Tammy Shanks