Tammy Shannon
Hearne,TX
Summary
Committed and hardworking Food Service Manager with 14+ years of experience directing inmate food services. Well-rounded leader with talent for supervising employees, ordering and keeping inventory. Swift problem solver with quick and effective solutions to wide array of issues. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Food Service Manager
Brazos County Sheriff's Office
Bryan, TX
04.2008 - 11.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Organized and oversaw food service training to educate inmate workers on how to prep and prepare meals for general population of 650-700 inmates.
- Tracked food production levels, meal counts and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled inventory costs through hands-on management and proactive changes.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes to control food costs.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to general population inmates.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Cefco Convenience Stores
Fikes Wholesale
Franklin, TX
03.2004 - 08.2008
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Supervised staff of 4-8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed overstocking, restocking and inventory control procedures during shift.
- Maintained store equipment, printers and fax machines.
Shannon's Used Cars, Automotive & Johns Wrecker Se
Self Employed Services
Hearne, TX
11.1994 - 07.2007
- Maintained accurate records of time and materials required to perform repairs and service.
- Examined new and replacement parts to uncover defects.
- Delegated jobs to subordinates and monitored quality of work.
- Advised customers on regular care needs to prevent issues such as deteriorating paint.
- Planned and coordinated work for team of detailers.
- Kept all records
- Ordered Parts/Picked up Parts
- Generated Invoices
- Payroll
- Drove and Used all Equipment/Wrecker
- Shuttle Individuals/Customers
- Answering Phones
- Filling Paperwork
- Taking Care of Customers
Census Bureau
Census Bureau
Bryan, TX
01.1998 - 01.2000
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Attended team meetings to develop job knowledge.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Conducted interviews with participants to assess eligibility.
- Developed and maintained courteous and effective working relationships.
Dairy Queen
Tindle's Dairy Queen
Hearne, TX
01.1987 - 07.1994
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- 5Moved and stocked food products weighing up to [Number] pounds.
- Moved and stocked food products weighing up to 50 pounds.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked equipment for proper temperatures to keep food safe for consumption.
Education
High School Diploma -
Hearne High School
Hearne, TX05.1988
Skills
- Delegating Assignments and Tasks
- Fire Safety Regulations
- Hiring Procedures
- Safety and Sanitation Standards
- Anticipating Problems
- Hiring Standards
- Supply Ordering and Management
- Staff Scheduling
- Portion Control
- Equipment Maintenance
- Guest Relations
- Monitoring Food Preparation
- Staffing and Sales Reporting
- Health Code Compliance
- Employee Performance Evaluations
- Investigating Complaints
- Labor and Food Cost Control
- Managing Deliveries
- Performance Improvement
- Money Handling
- Production Records
- Disciplinary Action
- Corrective Actions
- Loss Prevention Strategies
- Waste Reduction
- Regulatory Guidelines
- Portion and Cost Control
- Professional Relationships
- Budget Administration
- Proper Storage Procedures
- Ingredient Management
- Rotation Procedures
- Hospitality Management
- Standard Operating Procedures Maintenance
- Facility Policies and Procedures
- Portion Standards
- Safe Work Practices
- Calm and Pleasant Demeanor
- Monetary Transactions
- Surface Work
- Calendar and Scheduling Software
- Quality Improvement Plans
- Heavy Machinery Operation
- Delivery Storage
- Safe Handling Standards
- Enforcing Nutritional Standards
- Vendor Contracts
- Dietary Restrictions
- Reading Comprehension
- Critical Thinking
- Growth Plans
- Facilities Planning
- Ingredient Restocking
- Developing Special Dishes and Recipes
- Invoice Logging
- Food Preparation and Handling
- Work Planning and Prioritizing
- Teamwork and Collaboration
- Expense Tracking
- Tool Preparation
- Purchasing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16+ staff members.
- Promoted from Census Taker to Crew Leader Assistant to Crew Leader to Field Operations Supervisor
- Promoted from Cashier to Assist Manager to Store Manager to Store Manager of 2 Stores
- Promoted from Detention Officer to Jail Cook to Food Service Manager
Certification
- Certified Food Manager
Timeline
Food Service Manager
Brazos County Sheriff's Office
04.2008 - 11.2022
Cefco Convenience Stores
Fikes Wholesale
03.2004 - 08.2008
Census Bureau
Census Bureau
01.1998 - 01.2000
Shannon's Used Cars, Automotive & Johns Wrecker Se
Self Employed Services
11.1994 - 07.2007
Dairy Queen
Tindle's Dairy Queen
01.1987 - 07.1994
High School Diploma -
Hearne High School
- Certified Food Manager
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