TAMMY SHEHANE
Harrisburg,NC
Summary
Proven Administrative Coordinator with a track record of enhancing customer satisfaction and streamlining operations at EZ Clean. Excelled in multitasking and critical thinking, adept at resolving conflicts and managing customer relationships. Skilled in Microsoft Outlook and maintaining patient confidentiality, consistently achieving positive feedback and increased efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Advocate Health Care
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Registrar
Advocate Health Care
09.2005 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected and processed co-payments.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
Administrative Coordinator
EZ Clean
01.2019 - 12.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Education
UBO CUSTOMER SERVICE REPRESENTATIVE
ADVOCATE HEALTHCARE
Charlotte, NCMEDICAL BILLING & CODING
ADVOCATE HEALTHCARE
Charlotte, NCAssociate of Science - MEDICAL HEALTH OFFICE & TECHNOLOGY
BROOKSTONE COLLEGE OF BUSINESS
Charlotte, NCSkills
- Customer relationship management (CRM)
- Multitasking
- Active listening
- Microsoft outlook
- Patient confidentiality
- Critical thinking
- Tech-Savvy
- Conflict resolution
- Prioritization
- Time management
- Insurance verification
- Processing payments
Timeline
Customer Service Representative
Advocate Health Care
03.2023 - Current
Administrative Coordinator
EZ Clean
01.2019 - 12.2022
Patient Registrar
Advocate Health Care
09.2005 - Current
UBO CUSTOMER SERVICE REPRESENTATIVE
ADVOCATE HEALTHCARE
MEDICAL BILLING & CODING
ADVOCATE HEALTHCARE
Associate of Science - MEDICAL HEALTH OFFICE & TECHNOLOGY
BROOKSTONE COLLEGE OF BUSINESS
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